About NickS

Wouldn't it be nice if the FCC and FTC actually did their jobs to protect consumers from this blatant predation?   What are consumers receiving for their tax dollars?  Data caps, that's what.   Makes one wonder who exactly is in charge. ... View more

Congratulations...  Enjoy your new service!   In the future, students in the nation's business schools will study Comcast's epic fertilization of competition within markets they formerly dominated.   Impressively stunning management strategic failure.      ... View more

If there is going to be a charge for data usage, then it is only fair that Comcast verify the accuracy of how they measure it.   After all, wasn't it Comcast's CEO who explained these additional charges as being created to establish fairness?  Perhaps he would do well to expand the fairness theme as it relates to verifying the accuracy of the company's data usage measurement.  Otherwise, the company could arbitrarily charge whatever they wanted.    If Comcast wishes to bill as a utility, wouldn't it be fair to regulate them as one?   Given the potentially enormous scope of this problem, I wonder why there is nothing forthcoming from the FCC and FTC on this... aren't they here to protect the consumer? ... View more

We're sure to have a lot more company here soon as the "trial' for data caps expands to more markets on December 1st... all in the spirit of fairness, of course.   Wonder if anyone at Comcast bothered to weigh the short term benefit of a little extra revenue against the long term destruction of brand loyalty.   Were "fairness" a genuine issue, wouldn't the caps be symmetrical with speed tiers?    Its almost as if Comcast is striving to alienate their current user base...         ... View more

The present Comcast CEO/management is clearly focused upon near term earnings per share at all costs, so suicidal marketing strategies are the rule of the day.   When the market begins to reject this strategy in ever increasing numbers there will be a new CEO/management whose focus will suddenly shift to brand loyalty and customer retention.   Comcast's board of directors and investors would be wise to shine a light on the road ahead and reconsider the company's current humpty-dumpty marketing strategy.   All the king's horses and all the king's men... ... View more

"This is a $360 a year price increase.  Nothing more, nothing less."   Here in Atlanta, removing the data cap costs $420 a year!  How's that for "fairness'?   I don't think anyone would have a problem with data caps providing they were set rationally and priced appropriately... say 300Gb/mo for the lowest speed tier of service progressing up to 2Tb/mo for the 105, 150 and 250mbs levels.  This way the $10 per 50Gb and $30-$35 for unlimited might be more palatable with far less customer fury. ... View more

If data plans are a "test" of "fair use", how are the disparities of its application explained as fair?   - differents cap sizes for different markets?   - different pricing for unlimited use?   - caps are a possible breach of existing service agreements?   - entering the third year of the "test"?   - most service areas have no cap at all?       "The markets that are currently testing usage plans are:   Nashville, Tennessee market: 300 GB per month and additional gigabytes in increments/blocks ( e.g., $10.00 per 50 GB ).    Tucson, Arizona market: Economy Plus through Performance tiers receive 300 GB. Those customers subscribed to the Blast! Internet tier receive 350 GB; Extreme 50 customers receive 450 GB; Extreme 105 customers receive 600 GB. Additional gigabytes in increments/blocks of 50 GB for $10.00 each in the event the customer exceeds their included data amount.    Huntsville and Mobile, Alabama ; Atlanta, Augusta and Savannah, Georgia ; Central Kentucky ; Maine ; Jackson , Mississippi ; Knoxville and Memphis, Tennessee and Charleston , South Carolina:  300 GB per month and additional gigabytes in increments/blocks ( e.g., $10.00 per 50 GB ) Economy Plus customers have the option of enrolling in the Flexible-Data plan.   Fresno, California , Economy Plus customers also have the option of enrolling in the Flexible-Data plan.   - If you live outside of these markets you ARE NOT currently subject to a data plan." ... View more

Will be interesting to see which goes first... the data caps or the Comcast executives who contrived this spectacular marketing failure. ... View more

Having difficulty obtaining an RNG200N to replace my aging DVR.  Customer Service tells me they can only ship a replacement on a "luck of the draw" basis for a $10 shipping charge.  Multiple visits to the Comcast service center have ranged from total ignorance of the RNG200N to promises of a phone call which have gone unfulfilled.   Any help available here for obtaining an RNG200N? ... View more