About joshuawhite929

This is my reference to the ARRIS troubleshooting page:  https://arris.secure.force.com/consumers/articles/General_FAQs/SB8200-Troubleshooting-Internet-Connectivity     ... View more

Here are 3 images:  https://imgur.com/a/43Ibwaq   The 1st image shows graphana which is graphing 3 things.  The first is the ping request time, the second is Packet loss.  You will notice several places where packet loss goes from 0 to 100%.  The last is DNS response time.  Often I will find that peaks in DNS response time correspond with 100% packet loss.  Something is happening there, but its not clear what.   The 2nd image is my Arris SB8200 Event log. While this isn't the entire log, you can clearly see a pattern.   The 3rd image is my Arris SB8200 status page.  While I initially thought that the upstream power was high, I understand that 51 is in the range.   For some addition background, I am not a cable TV subscriber.  The cable comes into the house and directly into my cable modem (no splitters etc.).   Is there anything else I can provide to help diagnose this issue I am seeing? ... View more

Things that I have done to troubleshoot: disconnect and reconnect cables power cycle modem factory reset cable modem power cycle router   ... View more

Based on other threads, I seem to have high upstream power (50.0 dBmV), high uncorrectables count in addition to seeing many Dynamic Range Window Violation errors.   Can someone please clue me in on how to post images?  Is that function disabled because I am new or do I need to link out to an image hosting site? ... View more

Did this issue get resolved?  I seem to be having the same issue with the same modem.    Thanks,   Josh ... View more