About mws_1984

Same issues here. No idea why. I just realized I had not gotten any calls in a while. Only couple people have my home phone #. I'd have ditched it long time ago if it wasn't only a $10 difference in bill. All these issues with comcast have me wanting to cut cable and just keep internet. I'll watch my firestick instead of pay Hundreds for poor service.  ... View more

JUst hope I can get it to stay. I go on now and it was the red X. Go on it and it says something needs to be fixed with the quick scan. Let it run the fix and it couldn't complete it. So tried again and still didn't fix it.  ... View more

@USAF_E-8_RET wrote: Hi mws_1984,   See if the following helps you with the uninstall/reinstall:   https://forums.xfinity.com/t5/Internet/ANSWERED-How-To-Uninstall-Reinstall-Norton-Security-Suite/ta-p/3058118   If you need addtional help, perhaps the following may also prove helpful:   https://support.norton.com/sp/en/us/norton-security-suite/current/solutions/kb20100602120242EN_EndUserProfile_en_us?inid=comcast_sp_short&ispid=1122&pvid=f-nss   Plese let us know how things go.     That worked very well.  ... View more

Restarting did nothing. But checking the subscription it said it was up to date and fine. But now I can't do anything with running scans or anything. It reamins with the box saying that the subscription isn't active. I'd uninstall and reinstall it if I knew where to find it again lol.  ... View more