About ComcastEric

Thanks for reporting the issue.  Episode 4 should have been available yesterday, but I've confirmed that isn't yet.   Episodes are made available by the networks, so w e're looking into it and will have it posted as soon as possible.   Eric  ... View more

chicken3, sorry to hear you're still having trouble accessing ESPN3 online.  Have you tried all of the suggestions above?  Have you tried contacting ESPN's support line at ESPN 888-549-ESPN?  That's what they've suggested that we ask customers to do so they can troubleshoot the issue directly.  Please let me know how it goes.   Eric ... View more

ok, would you mind contacting ESPN's support line at ESPN 888-549-ESPN? ... View more

I was just informed that there was an outage this morning that could have affected access.  Could you please try again and let me know if you're still having an issue?   thanks. ... View more

Thanks, I've passed that on to ESPN, but they suggested you call their support line at 888-549-ESPN.  Would you mind trying that to see if they can help, as we've found that these issues are usually on their side.   Eric ... View more

ax1977, are you already logged in to XfinityTV before going to the WatchESPN site?  If so, do you have a Comcast logo in the top right corner of the ESPN index page?   thanks, Eric ... View more

ddddaaaa, can you go to this page and try watchingthe ESPN live streams?  ESPN, ESPN2, and ESPNU will all stream directly on XfinityTV.com from the links on this page:   http://xfinitytv.comcast.net/specials/sports   If you want to watch ESPN3, that will open a new window on WatchESPN.  Make sure you don't have a pop-up blocker turned on or else that might not open.   Eric   ... View more

That's great!  Glad its working now and sorry for the inconvenience.   Eric ... View more

ESPN already reached back out to let me know what they believe they've fixed the issue based on rossluzzz's feedback.  Can everyone please try accessing ESPN3 again and let me know if the issue is resolved?   thanks, Eric ... View more

rossluzzz, thanks for the details about the issue.  I've forwarded on to ESPN and they're looking into it.  I'll let you know when I hear back.   Eric ... View more

Please see my email above if you're having issues with ESPN3.  ESPN believes this issue is on their side, so they've suggested for customers to contact their Customer Support line at 888-549-ESPN so they can troubleshoot the issue directly.   If you'd prefer not to call, please answer these questions and I'll pass it on to ESPN:   What are the exact step by step sequence of events including where you clicked and you see? Are you already logged in?  If so, do you have a Comcast logo in the top right corner of the ESPN index page? thanks, Eric ... View more

mpf and any other customers still having problems accessing ESPN3,   I've been told now that it shouldn't make a difference whether or not you're using the primary account.  I just wanted to make sure I eliminated that as a possible cause, so thanks for trying.  The issue appears to be on the ESPN so side, so the most effective way to resolve this may be for you to contact their Customer Support line at 888-549-ESPN so they can troubleshoot your issue directly.   If you'd prefer not to call, please answer these questions and I'll pass iton to ESPN:   What are the exact step by step sequence of events including where you clicked and you see? Are you already logged in?  If so, do you have a Comcast logo in the top right corner of the ESPN index page?   thanks, Eric ... View more

jabberer, thanks for your response.  Glad to hear its working for you!   Can the other customers that are still having issues please verify that you're using the primary account?  Also, please log out first, clear your browsers cache and restart your browser before trying again with the primary account.   thanks! ... View more

jabberer, were you previously having an issue?  are you on a Comcast internet connection?   thanks, Eric ... View more

ok, thanks for trying.  We're looking into it.  I'll let you know what we find out. ... View more

Yes, but from the information you provided it says that you are not logging in with your primary account.  Can you try logging in with the primary account associated with your Comcast account to see if that makes a difference?   thanks. ... View more

Can you try logging in with your primary account to see if that works?   thanks, Eric ... View more

Thanks for responding.  So that we can further troubleshoot the issue with ESPN, can you click this link and copy and paste the results:   http://xfinitytv.comcast.net/computer   thanks, Eric ... View more

Hi,   I've been told that this issue should be resolved.  Can those of you that were having the issue please try again and let us know if you're still having the issue?   If you're still having an issue, can you please let me know if you are a Video only customer or if you receive Video and High Speed Data service?   thanks! Eric ... View more