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About ComcastEric
since
06-29-2011
08-02-2017
ComcastEric
Official Employee
584
Posts
56
Kudos
52
Solutions
12-07-2015
02:07 PM
1 Kudo
Hi all,
As some of you have already seen, we're updating the My Xfinity home page. C ontinuing through early 2016, the My.Xfinity.com home page is being updated to make it a more consistent experience across all of our XFINITY sites. The new site retains all of the same features and functions, while adding new features such as enhanced service management and account alerts.
If you are not yet getting the new site and want to check it out, you can see it here: http://my.xfinity.com/
For those that are already seeing the new site, the old page is no longer available. While the page has a new look, it has all of the same features and functions. Please feel free to use our Submit Feedback link, or post here, and let us know what you think of the new page and things you would like to see added or changed.
Key Navigation Changes
There are a few navigation changes to note.
The dashboard that was on the left-hand side of the old home page has been removed from the new home page.
In the top right of the page you'll find icons to get to TV and Email.
Three Dots (More) Icon - The three dots next to the email icon gives access to Saved TV Programs (DVR Manager), Guide (TV Listings), Bill Pay, XFINITY On Demand, the XFINITY Toolbar, Constant Guard, and more.
At the top left of the page:
Three Horizontal Lines Icon - In this drop-down menu you'll find XFINITY Home, XFINITY Voice and more.
Popular content from the old home page has been added to the middle of the page where the white section starts. The new modules show different content like U.S. NEWS, POLITICS, ENTERTAINMENT, SCIENCE, NATIONAL, SPORTS, FINANCE, VIDEOS, and GAMES.
Thanks for your patience while we're remodeling and for using the My Xfinity home page!
Eric
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03-25-2013
09:02 AM
Try the instructions on this page on how to program your remote.
http://customer.comcast.com/remotes/
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11-16-2012
01:46 PM
Per FX's licensing restrictions, FX content is not available online, including American Horror Story.
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11-16-2012
10:52 AM
Thanks for reporting the issue. Episode 4 should have been available yesterday, but I've confirmed that isn't yet. Episodes are made available by the networks, so w e're looking into it and will have it posted as soon as possible.
Eric
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08-13-2012
09:48 AM
chicken3, sorry to hear you're still having trouble accessing ESPN3 online. Have you tried all of the suggestions above? Have you tried contacting ESPN's support line at ESPN 888-549-ESPN? That's what they've suggested that we ask customers to do so they can troubleshoot the issue directly. Please let me know how it goes.
Eric
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07-18-2012
03:40 PM
ok, would you mind contacting ESPN's support line at ESPN 888-549-ESPN?
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07-18-2012
03:02 PM
I was just informed that there was an outage this morning that could have affected access. Could you please try again and let me know if you're still having an issue?
thanks.
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07-17-2012
03:58 PM
Thanks, I've passed that on to ESPN, but they suggested you call their support line at 888-549-ESPN. Would you mind trying that to see if they can help, as we've found that these issues are usually on their side.
Eric
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07-17-2012
02:44 PM
ax1977, are you already logged in to XfinityTV before going to the WatchESPN site? If so, do you have a Comcast logo in the top right corner of the ESPN index page?
thanks,
Eric
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07-16-2012
09:40 AM
ddddaaaa, can you go to this page and try watchingthe ESPN live streams? ESPN, ESPN2, and ESPNU will all stream directly on XfinityTV.com from the links on this page:
http://xfinitytv.comcast.net/specials/sports
If you want to watch ESPN3, that will open a new window on WatchESPN. Make sure you don't have a pop-up blocker turned on or else that might not open.
Eric
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07-10-2012
03:07 PM
That's great! Glad its working now and sorry for the inconvenience.
Eric
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07-10-2012
02:44 PM
ESPN already reached back out to let me know what they believe they've fixed the issue based on rossluzzz's feedback. Can everyone please try accessing ESPN3 again and let me know if the issue is resolved?
thanks,
Eric
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07-10-2012
12:46 PM
rossluzzz, thanks for the details about the issue. I've forwarded on to ESPN and they're looking into it. I'll let you know when I hear back.
Eric
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07-10-2012
09:40 AM
Please see my email above if you're having issues with ESPN3. ESPN believes this issue is on their side, so they've suggested for customers to contact their Customer Support line at 888-549-ESPN so they can troubleshoot the issue directly.
If you'd prefer not to call, please answer these questions and I'll pass it on to ESPN:
What are the exact step by step sequence of events including where you clicked and you see?
Are you already logged in? If so, do you have a Comcast logo in the top right corner of the ESPN index page?
thanks,
Eric
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07-06-2012
03:30 PM
mpf and any other customers still having problems accessing ESPN3,
I've been told now that it shouldn't make a difference whether or not you're using the primary account. I just wanted to make sure I eliminated that as a possible cause, so thanks for trying. The issue appears to be on the ESPN so side, so the most effective way to resolve this may be for you to contact their Customer Support line at 888-549-ESPN so they can troubleshoot your issue directly.
If you'd prefer not to call, please answer these questions and I'll pass iton to ESPN:
What are the exact step by step sequence of events including where you clicked and you see?
Are you already logged in? If so, do you have a Comcast logo in the top right corner of the ESPN index page?
thanks,
Eric
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07-06-2012
01:33 PM
jabberer, thanks for your response. Glad to hear its working for you!
Can the other customers that are still having issues please verify that you're using the primary account? Also, please log out first, clear your browsers cache and restart your browser before trying again with the primary account.
thanks!
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07-06-2012
01:28 PM
jabberer, were you previously having an issue? are you on a Comcast internet connection?
thanks,
Eric
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07-06-2012
01:14 PM
ok, thanks for trying. We're looking into it. I'll let you know what we find out.
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07-06-2012
01:01 PM
Yes, but from the information you provided it says that you are not logging in with your primary account. Can you try logging in with the primary account associated with your Comcast account to see if that makes a difference?
thanks.
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07-06-2012
12:13 PM
Can you try logging in with your primary account to see if that works?
thanks,
Eric
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07-06-2012
12:01 PM
Thanks for responding. So that we can further troubleshoot the issue with ESPN, can you click this link and copy and paste the results:
http://xfinitytv.comcast.net/computer
thanks,
Eric
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07-06-2012
11:05 AM
Hi,
I've been told that this issue should be resolved. Can those of you that were having the issue please try again and let us know if you're still having the issue?
If you're still having an issue, can you please let me know if you are a Video only customer or if you receive Video and High Speed Data service?
thanks!
Eric
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