About Eavila

Eavila · ‎05-11-2018

I'm looking at Sling TV or Playstation VuE as replacements for Comcast TV. BTW - Playstation VuE has a 14-day free trial, which we're going to check out before making any decisions. Not sure if Sling hasa trial or not? Both are compatible across many deivces and come with DVR options. How much does Comcast hike up the Internet Fee if you drop Comcast Cable TV altogther and just keep Performance Internet? I'm paying $61 a month now with Cable TV and Cable Internet, but I think they hike it up if you drop TV. Just not sure how much.

Eavila · ‎05-11-2018

I went to my Comcast account page to click on "Manage Plans" to try to change my tier and/or see what else was available, but that's not even working. lol Instead, they have a customer service phone # to call that you have to wait on hold forever to reach someone. So, in addition to losing channels, we can't even change our channel lineup or tier online at the moment. This is very bad service, Comcast. Oh, it also still shows the channels they just took away from us under the "View My Channel Lineup" link, so they are clearly not on the ball today with their own service. I hope they aren't still advertising those channels to new customers - that would be false advertising.

Eavila · ‎05-11-2018

@ComcastAmir "Hello all, I understand your desire to add content that you enjoy watching in your area. We do listen to customer feedback. For more information on this topic, follow this link: https://customer.xfinity.com/help-and-support/cable-tv/channel-availability-faqs/?. The support page also includes a link to our Customer Feedback Form where you can request channels that you would like to have added to our lineup. If for any reason the link does not work for you, I suggest copying and pasting it into the address bar of your preferred browser." Um - no, our desire is to KEEP the channels we were already paying for. We don't want to ADD channels or LOSE channels for no reason.

Eavila · ‎05-11-2018

Taking a channel out of existing tiers and not compensating us with an equivalent cartoon channel, nor lowering the cost of what we're paying for taking it away from us sure <Edited for violating forum guidelines: "Inflammatory">. Our cable TV service has been downgraded by removing one of its most popular and watched channels and Comcast will not lower our costs to reflect that downgrade. Very, very bad business by Comcast if you ask me. I don't understand how they can get away with that? Also - I don't see any Cartoon Network streaming service options available. It looks like all you can get is the APP for a handful of free episodes, but much of the APP content is locked behind a Cable TV service login requirment. So, there's no real alternative other than to pay more money for something we already had.

Eavila · ‎05-11-2018

They put it in fine print on my April bill. They moved it to digital preferred. So, that means if you were on Digital Economy for 37.95 a month, you have to get Digital Preferred for 54.99 a month to get Cartoon Network now. So you have to pay $17 extra a month for Cartoon Network. Is there a cord-cutting Cartoon Network service that's cheaper than $17 a month? <Edited for violating forum guidelines: "Inflammatory">

Eavila · ‎05-11-2018

So does this mean Comcast is lowering our bill since they just took away one of our most watched channels? Oh look, my bill actually went UP a couple dollars. So Comcast takes away channels AND raises prices. This is not how you keep customers. This is why FIOS is picking up more customers.

About Eavila

Re: Channels being dropped from several tiers

Re: Channels being dropped from several tiers

Re: Channels being dropped from several tiers

Re: Cartoon Network?

Re: Cartoon Network Gone

Re: Cartoon Network?