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About Anon1375032
since
07-11-2005
12-18-2020
Anon1375032
Contributor
43
Posts
9
Kudos
4
Solutions
12-11-2020
03:05 PM
After a long conversation with tech support, I now have most of my concerns resolved. However, I do notice that the white light on the xB6 box is flickering and not steady. Should I be concerned? I have Bridge mode in place. Would this cause the light to flicker?
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12-11-2020
02:29 PM
Just to update this issue. Comcast support person put the Bridge mode on, and now I can see the Linksys wifi network for all my devices. The NAS, the networked printer, and all computers are working. This is a good solution for me. Although the download speed isn't as fast as the 5 Ghz wifi connection from the Comcast device, I am able to connect two devices with static IP addresses with the router and thus save the expense of Business Service. Ideal would be to have a 5Ghz wifi with the Linksys, but since I did not want to do a reset, I am happy with the current configuration. It took a long time and lots of Internet searching, plus the help fo other experts to fix my problem.
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11-20-2020
12:46 PM
Two computers were linked to the Linksys network for printer access. The network recently disappeared and the Comcast networks are the only working networks. One Comcast network had the same name as the Linksys network so there was a major conflict. The printer is not on the Comcast network. In order to bring back the Linksys network, the router must be reset (we no longer have the passwords). If I set up the new Linksys network with a completely different network name compared to the Comcast network along with the printer connection, will this no longer be in conflict the Comcast networks? The Linksys router and the Comocast xB6 are located side by side. Will this work?
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08-11-2020
01:32 PM
The Linksys router WRT 1900AC is sitting next to the Xfinity xFi Advanced Gateway xB6. A Geek Squad technician said that the internet connection for the Linksys router was stronger than the Xfinity internet connection when he was trying to do some work on the TV. The two pieces of equipment are on the second floor. We have had several days of the notice on the TV that the internet connection had dropped, but that isn't happening now for several days. We do have a couple of dead spots for the internet in the house, not dead, but slow or erratic. The Geek Squad technician suggested that we remove the connections from the Linksys router and put them into the xB6. Does this make sense? The theory is that there are two internet connections in conflict with one another so the issue would be solved by removing one internet connection. Since the xB6 is both a modem and a router, that would be the piece of equipment to keep. My desktop is hardwired to the Linksys and would need to be moved to the xB6. Is there a connection for this at the back? Our two computers are older and do not really have the proper equipment to run the 5 GHz connection. We also cannot upgrade the smart TV until we have a more stable internet connection. Any suggestions?
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07-25-2020
10:23 AM
Thanks for the information and the tip.
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07-25-2020
09:21 AM
I gave a Sony smart tv and a Harmony remote. I never use the Sony remote. On the Sony remote there is a Google Play button, so I believe I can download the HBO Max app to the Sony TV and login so I can get the app in the Xfinity apps section. My question is whether this action will affect the Harmony remote settings? I can't find any information about this on the internet. I did not set up the Harmony so I am unable to troubleshoot if there is a problem. Does anyone have any experience with this issue?
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07-24-2020
03:21 PM
I have looked at Peacock on the TV and I was not impressed. So, thanks for your advice, but I will not be viewing this app any more.
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07-20-2020
09:18 PM
We are getting a message on the TV screen saying that the WiFi is not connected, but we are still able to stream Netflix and Amazon. This has been happening now for several days. After the Internet went down in our area on July 19 for several hours, I'm nervous about this message. Is it just some software glitch, or should I do something about it?
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07-17-2020
09:51 PM
Do you mean that I should use the same signin as with Xfinity on the TV for the Peacock app?
As I recall, there were no particular signin required, I just clicked on the app, and boom, there I was with Peacock. Does this mean that the signin was for my normal Xfinity signin?
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07-17-2020
09:48 PM
I'm sorry. I don't understand. I am on the IPad. I can get the Peacock app on the IPad. How do I sign in to Peacock Premium with Xfinity?
I am not on a TV, but on an IPad.
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07-17-2020
11:07 AM
Am I able to watch Peacock Premium on the IPad? I do have it on my TV through Xfinity.
I can download the Peacock app, but I can't link the IPad to the Xfinity loging.
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07-06-2020
11:16 AM
2 Kudos
I fixed the problem. I have 587 as the port and TSL as the encyrption.
That worked.
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07-05-2020
08:38 PM
The settings I have for Genie Backup Manager 9 :
SMTP Server: smtp.comcast.net
Port: 465 with SSL
From: my email with comcast.
To: my email with comcast.
This works with two different backup jobs.
Acronis tech support wants me to use the same settings, but the test email notification fails.
I
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07-02-2020
05:09 PM
I have begun to use Acronis True Image 2020 for full system backups. I would like to set up email notifications, but the settings I use with my desktop do not work. I use POP and not IMAP.
There is one other older entry on this topic, but I am unable to see the complete reply.
Has anyone done this with a recent version of Acronis True Image?
I have tried Acronis tech support, but they are very slow to reply.
Any help would be appreciated.
I have all my settings recorded for my desktop, laptop, cell phone, and IPad. They all work.
I have Windows 10 Pro and Outlook 2007.
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05-29-2020
03:47 PM
I was just able to sign up for an HBO Max account with Xfinity with my IPad Pro. So how do I get this on the TV?
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05-29-2020
03:34 PM
I have this message: HBO customers now have access to HBO Max at no additional cost. Xfinity HBO customers can access HBO Max by signing in to the HBO Max app or website with their Xfinity credentials.
I do no see the HBO app in the apps section. So, how do I sign it? Where is the app? I do have HBO.
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03-06-2020
07:42 AM
I believe I have finally solved the problem. I was able to run Windows 10 Troubleshooting tasks for Incoming connections and the notice was that some adjustment needed to be made for the firewall. I did that fix. In addition, the notice said that "More than one device is performing network address translation (NAT) multiple devices can cause connectivity problems and can prevent other computers and devices on your home network or on the Internet from connectin to your computer. Multilple NAT devices usually don't prevet you from reaching the Internet." I have to ask my computer person about this, as I do have several external drives connected.
I do want to say that I had to spend a lot of time shutting down and starting up to come to this fix. It just didn't make sense that one day I have no problem, and then the next day I do have a problem. The equipment is old, but still maintained. So, hopefully this is fixed the problem, and perhaps others might benefit from my experience.
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03-02-2020
05:53 PM
I would be happy to send you the information, but I have forgotten how to send a private message.
And, then there is the surrent problem I am having which is the very, very slow response with the Internet. I did the Comcast speed test just now, several times, at first (5:43 pm EST) it download was 256 and the upload was 2.9. Then the next few tests were much better, 910, 947, 948. The upload was 3.9 throught the remaining test.
I gave up waiting for the email to download to my computer as it was just umbearably slow. And, now trying to get to my email on the web was also very, very, slow.
So, please let me know how to send the private message.
Lynnea
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03-01-2020
02:17 PM
I guess I am glad that I'm not the only one to have this problem. At least now I know that there can be a long delay. I was really worried that something had gone terribly wrong.
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02-27-2020
10:11 PM
I just receive the email I have been waiting for. It was sent at 2:56 pm and I received it at 9:32 pm.
Is this a normal wait for receiving an email?
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02-27-2020
09:51 PM
I noticted that there was a query about Comcast blockin an email from someone. I am expecting an email from Best Buy which was sent at 2:56 to me. We are in the same time zone.
I have checked my spam folder and there is nothing. I had the emal also sent to my husbands' comcast email, and that has also not arrived.
Is it possible that Comcast is blocking this?
Can a Comcast employee help me out, please?
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02-27-2020
05:53 PM
I had an email sent to me from a store at 2:56 and it had not yet arrived at my desktop email or on the Xfinity web email by 5:30.
Is this a normal length of time to wait for an email? I checked with the person who sent the email, and he checked his information to see that it was indeed sent.
I have checked spam and the email is not there.
How long should I have to wait?
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11-14-2019
07:42 AM
I didn't realize that the Xfinity deal with Netflix required a new email from the one I had used for DVDs and streaming with Netflix. The problem has been resolved by resubscribing with Netflix for streaming. This is the only way to watch netflix on devices other than the TV.
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11-10-2019
08:20 PM
We just switched over to getting streaming Netflix with Comcast. I deleted our current streaming subscription with Netflix. Then I set up a wrong new account for Netflix with Comcast. Now I can't see the original profile we had with Netflix.
Is it possible to delete the new (bad) profile and link the old (good) profile with Comcast streaming?
Lynnea
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10-23-2019
10:01 PM
The Epix series Get Shorty, Season 3, on the TV starts with episode 2. On the IPad, Season 3 starts with episode 1.
I reported a similar problem a few months ago with The Pact.
I hope the problem can be fixed soon.
Thanks,
Lynnea
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