Xfinity Community Forum

Megathread - "You are logged in but we are unable to access your account details"

****UPDATE***** We have pushed a batch refresh through so this issue should now be resolved - try refreshing your My Account, clearing your browser cache if needed. Most other issues you encounter are probably answered here:Top Troubleshooting Scenarios - START HERE BEFORE POSTING Hi everyone, if yo

Yes. This solved the problem. Thank you.

Megathread - "You are logged in but we are unable to access your account details"

****UPDATE***** We have pushed a batch refresh through so this issue should now be resolved - try refreshing your My Account, clearing your browser cache if needed. Most other issues you encounter are probably answered here:Top Troubleshooting Scenarios - START HERE BEFORE POSTING Hi everyone, if yo

@ComcastJonathan can you resolve this same issue for me? (See my earlier post). I keep getting the error message "Sorry, this isn't working right now" when I try to view my bill or access my account settings. I've tried resetting my password, and I'v

Megathread - "You are logged in but we are unable to access your account details"

****UPDATE***** We have pushed a batch refresh through so this issue should now be resolved - try refreshing your My Account, clearing your browser cache if needed. Most other issues you encounter are probably answered here:Top Troubleshooting Scenarios - START HERE BEFORE POSTING Hi everyone, if yo

I am having this issue. It has been occurring since at least Dec 10. I have spoken to multiple customer service reps and online chat to no avail. I have reset my password and tried using a different browser. I can check my email but cannot view my bi