Here is an update email from Arris on 1/15/20 regarding this issue:
We have provided your report to our product development teams in order to work with your service provider on a potential fix for the battery status info in the GUI of the SBV3202. The nature of the issue requires adjustments in the firmware being used. All firmware updates must go through an approval process with Internet Services providers and then pushed out to devices from them once approved. This process can take time to be completed and we do not have any ETA for that type of update.
We do apologize for that inconvenience and want to thank you again for bringing this issue to our attention.
ARRIS Technical Support Center
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I'm afraid I cannot add any useful advice other than to share that I have exactly the same situation with my newly purchased Arris modem SBV3202 and battery. I have no battery light, "No Status Reported" in their Power Supply report, and no useful help from Arris after three chats with their technical support other than hearing them blame it on a Comcast firmware update. When I unplug the modem power cord the modem does remain powered and my connected phone works but the lack of a functioning battery indicator and condition report isn't acceptable right out of the box. I may have to return this unit unless Arris takes some responisbility real soon.
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