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About helium2013
since
12-05-2010
02-23-2021
helium2013
Frequent Visitor
13
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0
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1
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02-17-2021
07:35 AM
We checked in my mother's xfinity account and saw everything had been set up then reactivated her xFi Gateway and she now has landline telephone service. Thank you for the helpful tips and hints everyone,
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02-16-2021
07:43 AM
Can xFinity Voice support tell my mother if her line has been completely ported over to xFinity Voice?
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02-15-2021
04:11 PM
Recently I helped my elderly mother set up her new xfinity service on 2/6. She ported her AT&T landline over to Xfinity Voice. We were able to activate the Xfi Gateway on 2/6 and she has internet, but no dialtone on the xfinity voice. On Sunday Morning (2/14) I tried calling her landline phone number to see if it had been ported over from AT&T yet and received the Xfinity Voicemail system. Her corded landline phone is plugged into the Tel 1 jack on the cable modem. When we activated the xFi Gateway the landline number from AT&T had not yet been ported over to Xfinity. Is it possible that the line has not been fully provisioned/ported over to Xfinity from AT&T? Does her xFi gateway need to be re-activated?
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02-09-2021
02:28 PM
Thanks, I called Tier 2 and they were able to fix the voicemail.
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02-08-2021
02:29 PM
My mother, who is 81 years old, switched from Verizon wireless to Xfinity Mobile this weekend 02/06/2021. We thought everything on the service was working until I tried to show her how to use voicemail. She switched from an old 2012/2013 Motorola Droid to a new iPhone 11. Her voicemail on her iPhone is not working properly. The only thing on her voicemail screen is a call voicemail button. Any time someone leaves her a voicemail she is getting a text message that says "//VZWVVM:SYNC:EV=NM;id=79;c=1;t=v;s=18002662278;dt=07/02/2021 12:49 -0600;l=13;dev_5=5" or something similar to this. It is not always the same message but they all begin with "//VZWVVM:SYNC". I do not think her voicemail is set up properly on Xfinity Mobile. Can her voicemail be reset so her voicemail will work properly on her iPhone 11? We called and spoke with someone who was supposidly in Tier 2 yesterday but did not get the issue resolved. I have reached out to @ComcastChrisL but I am not sure if they are still on this forum.
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