About teachgym

I no longer have that tv - that’s what it was the sound broke on an lg 32 inch after less Than two years - anyway I hate x1 it updates too much and freezes ... View more

I got rid of X1 a long time ago ! Turned out my tv sound was bad. !! I was told don't get x1 til u have to ... View more

I got rid of x1 I did not like it.  I still have a problem with the one tv in my bedroom.  it takes me 8 times or so to get the sound on =they said it is my tv but if it was the tv wouldn't ever have sound.  Had no problems before   ... View more

Are thy the wires he connnected to component intead of hdmi?  It was horrible-didn't work so I took them out.  I turned the tv off with the tv remote and it went back on first time, then I tried again and I turned on tv using comcast remote all on.  The sound went on the second time.  SO I think turning the tv off with the tv remote is a better idea-still going to call the comcast guy since he gave me his work cell no.  Just don't think it will make a difference.  He told me there is a problem with some tvs and the sound with the x1 platform.  Keep the ideas coming :-) ... View more

Yes I am using their remote.  I know that the x1 box never is turned off so I agree with you however, I get a picture when I turn the tv on using their remote-just no sound until I turn the tv on and off 3-5 times.  Should I use the remote for the tv to turn on and off?  I do have the cell no of the last tech who came here-he was great and then after he left again with the tv. He even gave me component wires to try going in that way.  I took them out as no change-actually worse.  I may call him-they need to get it together.  It is an lg tv, and I have another lg that works fine-thanks ... View more

How do I turn off the tv without the power button? At 6 am today my tv said it wasntconnected and to unplug my tv and restart . I am tired of it I don't get it . Should I just turn the power off from tv? ... View more

Yes the powersave is off-is that correct?   ... View more

Where do I find that setting? I think it is off ... View more

Still problem with and sound going on in one room only.  So I had two comcast guys here, one terrible, on his cell phone the whole time and texting, the other fabulous-thought problem was fixed but not.  He even did component instead of hd and showed me how to go back and forth-which I have. Now it takes 4-5 times to turn tv on and off and then the sound finally works.  Tried hitting button in front on and off, resetting box and bad.  Every time tech guy is here it is ok.  Last one even gave me his cell which I plan to call-so annoying.  I have two other tvs and they are fine.  One workds the same before platform and one a little different but the sound goes on.  Also the tv with the sound problem-when I watched something I dvrd the screen with other info keep flashing on the screen-ie upcoming programs-very weird.  The tech guy said they absolutely have a problem with some tvs and the platform 1 re sound.  Any other ideas? ... View more

LOL!!!  Comcast needs to fix this-your ideas are good.  So now today I had to turn off the tv 2 times and then the sound worked.  Guess the guy didn't fix it so well-it is better than before.   I also will try your suggestions.  Changing the channel does nothing.  But I will change the channnel and play with the volume and then turn it off and on-ususally that might work-or not. I will try your suggestion with the box-turning the front button off and on.  I did read that the cable box stays on all the time so I thought to just use my remote from the tv to turn it on and off-today that didn't work.  Thanks for your suggestions.  At least it goes on :-). ... View more

Here is the solution.  I went on line to chat support and had a terrific guy who sent all kinds of signals to the tv.  Now I can put it on sometimes the sound goes right on -if not I  turn it off I time and back on and the sound comes on.  I also am using my tv remote not the comcast one to turn the tv on and off-as I just read that the cable boxes stay on - so I hope this is the solution finally   ... View more

Still isn't working-no solution to the problem :-(   A little better since I unplug cable box and plugged in-now I only have to turn the tv on and off two or three times instead of 3 or 4 to get sound.  Today my blast internet is a little slow-anyone experiencing problems-especially using safari ... View more

Not lol!!! Tried again 4 times to get the sound on-now working again- at least it is my bedroom tv not my main one-I think the signal is bad- but will not call comcast for another appt that was a waste ... View more

so everyone out there get comcast to come out and give you a new box then when they leave unplug it and restart it and see your sound is ok-I do not like x1 at all-got it to save money -for one year then when they raise the price again I will try to get my old systm back lol ... View more

Solution- I unplug and restarted my new box in the bedroom.  The sound goes on everytime I turn the tv on- this has occured for this day so lets keep our fingers crossed that this has worked :-)!!!   ... View more

The strange thing is that sometimes it is fine.  So I tried using my tv remote for turning the tv on andoff and that helped for little now I am back to turning it off and on three or more times to get the sound on.  The picture always comes on but, sometimes it takes longer.  The sound sometimes goes right on but usually I have to turn the all on button off and on several times- it is annoying ... View more

I have an LG-what does turning that off do? ... View more

I never had a problem with the tv with the boxes before I got X!-  I haven't touched anything on my tv -also  how come the other two tvs work fine?  I did notice if I use the tv remote to put on the tv the cable comes on so maybe that is the answer-What should my control be on my tv if not hdmi?  Thanks ... View more

I tried another hdmi port and it seemed to work at first then same thing- I switched to the new hdmi plug and it seems to only have to be shut on and off 2 times instead of 4 lol. The tv in that room doesn't turn on the same way it did before =so strange.  Any other ideas- comcast gave me a new box yesterday so switching the box out of a another room seems silly if it is doing the same thing with a new cable box-so strange.My tv used to go right on in that room -now it hestitates until it connects to hdmi-still feel that it is  a comcas tthing ... View more

By the way changing the channel doesn't work-    ... View more

You mean the part about trying a differrent hdmi plug on the tv or using standard instead of hd.  I have 3 tvs-two are fine- the other is not. What is suggested  ?  Is your issue exactly the same only turning it on?  I see people wrote about sound with dvr or on demand not working-that is not my problem.  They switched out the box and I think it is worse lol.  Once I get the tv sound to work I basically leave it on-waste   ... View more

I have no idea how to do any of that .  If I change the hdmi to the other plug it may not work-I am going to cal comcast again and say it didnt work. It can't be my tv if I can get sound on it-it takes 4 times til the sound goes on but it does.  I never thouht to switch the hdmi plug to another hdmi plug on tv-I am not a tec person-shouldn't the cable guy have done that?  Here is what happens.  I have no problem with sound at all just when I put the tv on -it doesn't go on right away nor does the tv-it takes a second or the hdmi to connect then no sound-I shut it off and on 3 tiimes and then goes on-if it were the tv it would never work.  .  What happend if I unplug the hdmi and put it in the other one?  WIll the cable box have to restart.  I am a typical female with no tech skills.  Thanks ... View more

Update with my sound difficulty on one of my 3 tvs.  So comcast came today and I told the serviceman that when I put my tv on in my bedroom only the sound won't go on, and it takes awhile to connect.  I have to turn off and on the tv 3 or 4 times and then it works.  Sometimes by a miracle it goes on the first time.  He swapped out my cable box, even told me it is a newer one than the one I got a month ago - and it still does the same thing.  He said it could my tv but no way-if the audio was bad on the tv it would'nt work correctly.  Only time there is an issue with the audio is when the box is turned on.  He also gave me a new hdmi cord.  Any other ideas? ... View more

I agree with you if they can't get a signal they will have to come out.  I am so not handy at fixing things.  If I unplug the hdmi from tv and box what do I use instead?  I guess I have to wait to hear from the tier 2 people that they can't help either and they can set up an appt.  Seems ridiculous that the xi doesn't work with all tvs.  Once I have to sound on -usually takes 4 shutoffs and ons to get it to work it is all fine.  I never have a sound problem.  I have been asked to restart my cable box several times and I do-I think they need to perfect x1-seems silly to offer it and have this problem.  Thanks for your help ... View more

I contacting comcast and they tried to send a signal to my box and it didnt work-they are putting me in tier 2 for help within 48-72 hrs.  I think they will need to come out as they can't even get a signal to the box lol ... View more

No because I want to use the hdmi plug.  So can you explain what I do exactly.  Is this something they will fix do you think-so silly.  It works fine on my other lg tv-it is annoying  :-( ... View more

Tried it, it didn't work.  I unplug the cable box which is set up with one anyroom dvr.  I then reboot it and it works, untill I turn off the tv for a while.  Thanks anyway   ... View more