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About strotti
since
10-09-2010
01-11-2017
strotti
Valued Contributor
85
Posts
8
Kudos
5
Solutions
11-25-2015
03:20 PM
1 Kudo
Mario -
I have the same problem and it has to do with COMCAST updating the X1 box from time to time. I had month it worked - NO CHANGES IN BETWEEN - then it stopped working - then it worked again and right now It's not. I checked the Sofware revision on my box the whole time and everytime it stopped working they send a new update to my box ! Yeahhhh
Ok try this turn every thing on - if the blue light is on your box - turn it manually off by pushing it once - count to 5 and push it once - it takes some time to lid up again .. that's HOW i get my box to work right now ! I just had to do this again 5 min ago :-) Software GLITCH !
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10-13-2015
06:39 PM
That was one reason I posted it :-) Like to be up to date as well -
My XG2 is not working right - I can't get past the Account Info and Phone Number it's in a loop - the box itself seems to be online - I contacted a very good guy here in the forum who helped me a lot with this stuff and he can see it online and restart and it looks all good but NO GO so far -
A tech will come over tomorrow from Comcast ( doubt very much that he even know what box that is !) to troubleshoot it :-) I spoke to phone support (shouldn't have done that! - but was trying not to contact any one here in the forum) after that call today someone called from cooperate to help me and they had no idea what to do other than sending a tech.
So I have to be home tomorrow between 5 and 7 pm :-) The last tech I had here didn't know what Xi3 is :-) :-)
I love those COMCAST GUYS here in the forum - they REALLY should get a raise for their outstanding help !
My new XiD-P works great, fast and the picture is better than the Xi3 - As Robert said i might have MPEG4 and YES I do on this box ...
Let's see what will happen tomorrow - I bet not much :-) if no one here in the forum can help me - the BOX might be a DOA case.
@scjohnson312 I'm in SW Florida - but they don't have those boxes at the store yet.
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10-13-2015
07:01 AM
Looks like you have to go first here : https://apps.fcc.gov/oetcf/eas/reports/ViewExhibitReport.cfm?mode=Exhibits&RequestTimeout=500&calledFromFrame=N&application_id=FyfHoRTsK8iZbEAQ7ugLUg%3D%3D&fcc_id=NQ8PXD01ANI But i also attached the document now. Sorry about that.
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10-12-2015
08:06 PM
Ah ok .. was hoping it's UHD since i found this : https://apps.fcc.gov/eas/GetApplicationAttachment.html?id=2613486 Saying that PXD01ANI (UHD DTA WITH MOCA) MODEL: XiD-P .. Well then i have to wait but will get the new TV this week :-) Thanks !
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10-12-2015
01:01 PM
Found some info online that this box can do 4k. Now we just need to have Starz, HBO etc updated:-)
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10-12-2015
12:14 PM
1 Kudo
Just received today 2 new boxes for my X1 setup and discovered that the little one is ready for UHD / 4K - now we just need those channels :-) Can someone confirm this that I'm right ? :-) Installation was smooth - both received an update after i plugged them in took about 20 minutes. Picture is great - Have to get a new TV for the media room will now go with a UHD for sure :-)
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07-29-2015
11:16 PM
Got xre1.55.02 and 2.0.2p11s1 And both of my Xi3 lost pause and rewind !!!! Did I miss something ???
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07-15-2015
09:24 AM
1 Kudo
As you can see they know about the outage and they addressing it. Outage doesn't mean all off - that was years ago. If you can't watch TV right now do something else ... They will get it fixed.
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07-15-2015
08:48 AM
1 Kudo
@TerriB wrote: This is off topic but this is such an active thread I just had to post. Here we go again.....they give us something and guess whats going on today? No local channels and the lineup is a mess.Starts with channel 11 which is now shows as QVC but QVC is channel 6 where I live. Huge gaps in the guide and so many channels either missing or the labeling has changed. They 'say' there is an outage...REALLY? Doesn't smell like an outage. THere is a short thread about this but I don't know where the two people live who reported it. Comcast.net says outage that will be fixed by 2:20AM today. Its 8:40AM now. I called and recording says it will be fixed in 24 hours. OMG. I checked internet and there is nothing about it. I am so angry I could spit. PLus still can't use forums with Firefox and its been a week. I know they are working on it but this is just insane. What a tragedy !!! Life is over !
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06-18-2015
11:09 AM
click on reply - you have this tool bar then and i used this icon
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06-18-2015
10:50 AM
I have to say X1 is the BEST so far what they ever came up with - The old junk of Scientific Atlanta boxes and the outdated GUI was one REASON i went away from Xfinity/Comcast for a long time. I went to DirecTV for the last 5 yrs due to the awsome technology they use. Now that X1 is out - I moved back .. YES there is space for improvement on the X1 Platform but it's NOT THAT BAD and it looks clean and my system is very stable - have it now since 2 month and I'm happy.
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06-11-2015
05:51 PM
If the DRV is on and i turn on the TV and Receiver it won't work .. the stupid XG1 does a handshake everytime. I won't leave on receiver and tv 24/7 :-) :-) = I tried leaving it on it just won't work .. have to turn the DRV off and on again .. to get a picture ..
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06-11-2015
05:10 PM
a nice update would be also - hidding SD channels - hidding channels I don't receive. DirecTV Genie can do this why not Xfinity X1 ? Also my XG1 DVR has still the handshake issue between receiver and TV. I have to make sure receiver and TV are on before I have to push the front button on the DVR. Really annoying.
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05-16-2015
02:42 PM
I need some help with this 3rd Wifi Signal with the hidden SSID on CHANNEL 6 coming from the DCP3940T. My own network and Xfinitywifi is getting dropped sometimes .. this hidden SSID is stronger than the other two .. I saw that this was a problem can someone please turn off the RADIO of this hidden network. Thanks a lot !!!
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05-14-2015
07:25 AM
Hello .. I have now also problems with my WiFi. Can someone please turn off this 3rd Channel on 2.4 GHz , the hidden one ? xfinitywifi is fine with me and my own but this hidden channel just came up yesterday and is messing with my WiFi here at home. Thanks.
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05-01-2015
04:17 PM
Can you enable my wifi hotspot please. I spoke to phone support (1 week ago) and they told me it's on. I can't see xfinitywifi but i do see a hidden network on the same channel as my personal Wifi network .. I assume that's it but the SSID is not showing. I have the DPC3941T. Thanks !
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