As I have reported to customer support and Comcast technicias, I frequently have trouble accessing my camera(s) from the Xfinity Home app - It simply says "Could not connect to camera." Added an additional camera and I now have the problem with one or both at various times. The technician indicated it was a common problem and had not yet been fixed. I have had this problem frequently for the entire time I have had Home security (over two years).
There is no reliable solution - force quitting the app, logging out, etc do not really help. Rebooting the camera sometimes works, but typically when I have had this problem at home, I can see the camera on my touchscreen. So it is not a connectivity or camera problem. This happens about 30% of the time
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