I have had X1 DVR box for about 3 months. Just about every day, I run into some kind of an issue with it. Most are what I will call annoyances and they can be worked around. There are a couple issues though that are more than just annoying. The first is that it only records about 50 percent of the shows that it is supposed to. It has been doing this since I got it. During the summer the shows were on cable channels, so I was usually able to find the show on again at another time and record it. Now with the fall broadcast network season coming up this is going to be a real issue. This impacts both series and one time only recording requests. Sometimes it shows that it will record the show right up until the last second, but then it does not and you get the red circle with the slash through it instead of the solid red circle. I have heard this means the box cancelled the recording and that it is only supposed to do that for disk space or conflicts issues, but I never actually have those problems so it should not have cancelled it. Other times it at least lets you know early on that it won't record it by not showing the recording symbols on the guide, but if you bring up the recording options on the show it knows it is supposed to record it. The second is that from time to time the box will periodically mess up the video and audio on the hdmi interface to the TV (Panasonic Viera). I will get about 1 second hiccups where it displays either a blank screen or a static screen and the audio drops out. The only way to fix it is to pull the power cord from the box. Just powering it off or doing a restart doesn't fix it. Of course pulling the power cord often leads to the black screen of death after it completes the boot up process. The tech that installed my box ran into this problem and it took him 3 power cycles to get it past the black screen, so this is not a new problem for the box. Yesterday was a great example of all of this. In the morning I had the periodic display hiccups, which happen about every 1 to 2 minutes. I finally got tired of them and pulled the plug. First try resulted in a black screen, so I pulled the plug again. This time it worked and the display issue went away, but I still had hiccups in the audio. I had the audio hiccups all afternoon. Then last night right before my wifes favorite show at 9PM, the box displayed a grey screen for about 10 seconds and then went back to TV but the box was locked up. While she went to watch her show on the X1 HD box upstairs, I played the pull the power game 4 times until I finally got it back. Late last night I also realized that it only recorded 2 of the 4 shows it was supposed to. My question is, do these sound like normal X1 issues that will be fixed by future software updates or does it sound like a hardware problem with the box? Given how well things went with phone calls to cusomter support a month ago for a modem issue that I ended up having to solve myself, I would like to have some idea of the problem before I call.
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