About TaylorH

Do you stream any TV on a Fire, AppleTV, or Roku? If so, make sure to exit streaming services and retirn to the home screen or even unplug the to troubleshoot. Secondly, change your wifi password in case someone has figured out how to use yours.<br>Video game machines can use a ton of data for game updates if you have any.<br><br>Maybe lost what devices you have in your house and we can make suggestions.<br><br>Yes, Comcast knows most of what you’ve been doing as they monitor it, but they won’t share that with you. ... View more

@FJL1987 wrote: This is a joke. I have gone over both months I’ve been with Xfinity. I even asked about unlimited data yesterday with someone and was told I can’t even have it. Every Frontier internet plan includes unlimited data. Xfinity either needs to switch to this or expand the data cap. With 4K streaming very common now, it’s eady to use a terabyte of dats in a month no problem. Had I been told there was a dats cap, I never would have signed up with xfinity. I guess the person that helped me in the store conveniently forgot to tell me there was a data cap. I'm not sure why.  You need to call again and get someone who knows how to add it.  It clearly states " After using these 2 courtesy months, if you exceed the plan you will be charged $10 for each 50GB of additional data provided, but charges will not exceed $200 each month, no matter how much you use." Also. here: https://www.xfinity.com/support/articles/exp-unlimited-data "If you enroll in the Unlimited Data Option, you will pay a flat fee of $50 per month regardless of how much data you actually use."   So there is a specific stated billing policy for overages and unlimited allocation. ... View more

@Mumaliscious wrote: Why is there now a cap on internet data usage? I thought that was done away with that. To keep you from switching away from cable to streaming for your only TV.  You can be exempt from the cap but it'll cost $50 extra which defeats the point of switching to streaming to save money.  If it were really about data use, Comcast wouldn't zero-rate their own cable streaming service (exempt from the data usage cap.)  Most ISPs have caps and zero-rate their own TV streaming service now to give themselves a competitive advantage.  Also, that cap was put in place before 4K streaming was really a thing. ... View more