In my case (at that time) I had to dial my number from my cellphone, listen to each message and delete using '7.' Haven't had to do this since, can delete and clear deleted messages again using VM edit process on iPhone. Did not have this problem using same phone on prior Verizon service. *Since there was never an explanation from xfinity, every few months I call into be sure saved messages match those on my phone. Can't risk missing calls from doctor offices who won't leave VM due to HIPAA privacy regulations. *Also learned to keep important voicemails by saving them as Voice Memos on my iPhone. The voice memo keeps original date and sender information on the phone, not the carrier. This is nice to preserve the voices of special relatives and friends. Good Luck!
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Using this iPhone7 (purchased new from Apple and not previously locked to any carrier) I had always been able to delete voicemail within the screen with prior Verizon service (for two years) and Xfinify mobile (from October 2018 until the beginning of January 2020.) Contacts then messaged me alerting to the VM full status. Each time my phone display showed no voicemail messages.
Also noticed over the few months prior to 1/1/20 that old previously deleted VM would reappear in my phone visual listing sporadically. Very confusing.
I have since dialed in to my box and found over 35 messages that I then deleted old-school - by listening and using "7" to delete. My VM display no indicates no voicemail but I don't feel confident this is true.
Has there been a change in Xfinify mobile carrier system that now requires me to delete during playback only?
Thanks for any help.
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