About CC_Dete

Thanks all - my response in message 84 is still valid. ... View more

  @Diveboss wrote: This thread ends with no idea if what you did help the other subscriber. Also, there was no follow up as to what an error 14 is. Anyway, I just got Comcast today (xfinity triple play) and I too am getting the error 14 code. Any help from Comcast is appreaciated.   Err 14 is a generic video error that is usually resolved with a box reset. The original poster did not circle back; I'm hopeful that the box reset resolved the issue. Have you tried powercycling your converter or any of the troubleshooting tips located at the top of this board? Here's a deeplink - http://forums.comcast.com/t5/Video-On-Demand/Video-On-Demand-Troubleshooting-and-FAQs/td-p/864613   Thanks! ... View more

  @gabriele4 wrote: It is an xfinity Cisco box Hi Gabriele - I've sent a few signals over to the television. Usually box resets will clear VOD error codes.  I'm not sure if err-14 is a new error, but I did ask a friend in engineering to share some insight.   ... View more

You're quite welcome! ... View more

We will look into this and circle back to you. ... View more

Hi there - please see this faq - http://customer.comcast.com/Pages/FAQViewer.aspx?Guid=ab4a4879-1581-45d5-9a02-2cab0fa85f70     Please let me know if you have any more questions. ... View more

Hi all - thanks for sharing your posts. Adding channels to the line-up is a marketing decision and this help forum isn't the place to share your interest. I'd suggest completing a "channel request" here - https://secure.opinionlab.com/ccc01/comment_card.asp?width=1215&height=911&referer=http%3A//www.comcast.com/default.cspx&time1=1284587502885&time2=1284587514861&custom_var=   1. Select "suggestion" is the drop down menu 2. Enter text 3. Select "enter"   I am also locking the thread to additional posts.   ... View more