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UPDATE: I switched from the Pace to the Arris a few months ago to try to resolve the dropout issue. In doing so I gave up being able to control my X1 with my Harmony remote but the dropouts were reduced from one every 5 minutes to once every 2 hours. Not perfect but ok. Well, they are gradually increasing lately! I can get 3 in the span of 5 minutes then none for a few hours!! Getting frustrating again!!! I have tried every audio setting on the box and tv with no success. Has anyone else noticed an increase lately? What firmware for the X1 box do users have who don't have issues? Thanks for any replies! ... View more

UPDATE: Ok, So... In a nutshell, I finally traded in my Pace for an Arris. After a weekend of TV - including a full day of NFL on Sunday... Sound is GOOD. (About 3-4 dropouts the entire weekend, not perfect but I'll take it!) So yes, the Pace was the culprit. I deserve the "I told you so's" but remember, my recent posts clearly asked what gear people used who also had the dropouts. I suspected when the majority of posts stopped in July that my Pace was the problem, but I asked other users very politely what they used. I knew that moving to Arris was going eliminate one key feature of my setup - using my Harmony universal remote on both my cable boxes in my entertainment center. I also have an RNG 150 and a second TV (Sports fan!) For some reason the Harmony can be programmed with different codes and control the Pace and Cisco independently. However, with the Arris, codes for one operate both - so after pairing the X1 I tape over the remote eye and I'm forced to use the X1 remote for my Arris, and can use the Harmony for everything else. I wanted to be sure before making that swap, that's why I was so defensive in my posts. Thanks Rick and Andrew for your help! ... View more

Dude, no need to humiliate me. Read my posts dude. I have been very polite in asking others for help and advice. I was asking so I could determine if any others have this issue and what boxes they have so I can see if any still have issues using Arris. You are always so quick to lay into people for not reading the posts and you are guilty of that in this case. Dude! ... View more

Hello again Rick. It's a long story - we've actually touched on it in another post in the forum. But I need the Pace because of remote control frequency issues with the Arris. However if I can confirm that my audio issue will be gone using the Arris than I will swap. That is why I asked which model box folks with this issue have. If I swap boxes and still have the issue than I will go back to the Pace but - Murphy's Law - what if they stop offering it (you've seen the lawsuit converter story with Comcast right?) I an using the component video because the audio problem is strictly an HDMI issue. Thanks for your reply! ... View more

I just re-read my post and realize i had a typo. I use the COMPONENT video so I can still watch in HD. I just edited that post. Sorry for the mistake. PS. Do u have or are u familiar with this issue? ... View more

I have used component video with analog audio as a workaround because there are no dropouts with that setup. However I still switch over to HDMI to check on it and still get drops with that way ... View more

Hello All,   I asked this before but got no replies...does anyone besides me still have audio dropouts constantly on their X1 box? If you do, what brand is your TV and what type of X1 box? I have researched and troubleshot this thoroughly. My problem is JUST with my PACE X1 DVR when connected to my SAMSUNG UN40KU6300 via HDMI. There are NO dropouts using an XiD-C, or a Cisco RNG 150 with the Samsung. There are none when the Pace is connected to any other HD TV in my house. And there are none when the Pace is connected to the Samsung using Component video with analog or optical audio. ONLY Pace-to-Samsung-using-HDMI!!! I have tested ALL accessible settings on both TV and X1 box with no luck. I have tried numerous HDMI cables, numerouos Pace X1 DVR's. No luck. I have NOT used an Arris X1 yet - I need to use Pace for other reasons - but I will if it will fix the issue! Please reply if you have any info to add. ... View more

Hello everyone. I wanted to post to let you know that contrary to some above posts, this issue has NOT been resolved. I continue to have 1-second audio dropouts on all channels, constantly (more frequent in prime time.) I have swapped boxes several times and had a tech confirm signals were good. My work around is only a temporary solution as I had to re-wire my entire system to do it and the picture quality of my old gear (VHS) is now horrible as a result. But my work-around is also an important clue as to where to fix the issue. My TV is now connected to the X1 box using the component video and analog audio outputs and there are NO drop outs! They are present ONLY when connected via the HDMI cable. The problem is with the HDMI connection. I still have an HDMI wire running from the box and the end is coiled on the TV shelf. I run it to the TV occasionally to check to see if the dropout is still there and it is! I also run it to an open HDMI port on my second TV and the audio is clean. My problem is strictly with the HDMI connection between my X1 box and my Samsung TV.  ... View more

I use the optical audio output to connect to my 5.1 surround receiver for surround. But when listening late at night thru the tv speakers it was so annoying to have the dropouts using the HDMI. However, converting over to the component video with analog audio eliminated the dropouts without losing any video quality. ... View more

Not for me. Problem still exists on my HDMI connection. That's why I made the change. I can keep the box connected to the TV with the HDMI cable and switch inputs from time to time in order to check back, but as of a few days ago my problem still existed. Thanks for the reply! ... View more

The new hookup works great! My X1 box is now connected to my TV via a component video cable and an analog audio cable. NO DROPOUTS! And, to my surprise, the video resolution is awesome. (It may actually be better than HDMI.) I am still playing with the audio delay / sync, and some color / tint / sharpness settings to get it just right. But, let me repeat, NO AUDIO DROPS. I was confident this would be the case because of the many troubleshooting steps I took. I KNOW the dropouts are strictly an HDMI issue. This is NOT a fix, but a work around! The problem is still there when connected via HDMI. (I had to re-wire my entire setup to make this happen because my old (pre-HDMI) gear was occupying that input of the TV and now I need to buy an analog-to-HDMI converter to play video games or watch VHS - Yes I still have one!) I will continue to monitor the thread and hope the issue does get resolved. Thanks for all the posts so far! ... View more

As I approach 1 year having this issue with my "new" TV and no solution, I am ready to give up and re-wire my system in the hope of bypassing this issue. What I wish to do is to change out my Pace PX001ANC X1 DVR for one that has Component Video outputs to connect to my TV (that is, IF my system offers one.) This woud lead to a multiitude of additional adapters / splitters to keep my other video gear hooked up. The other option is to purchase an HDMI-to-Component converter and keep my Pace DVR. My question is, do I lose video quality with the component hookup method? I assume that this would eliminate the dropout since the dropout seems to be coming as a result of a poor "HDMI handshake" between the box and my specific TV - I troubleshooted hooking my box to another tv and had no issue. Whadda you guys think? ... View more

Hello everyone... I have posted as much as I could here hoping and praying for a fix. Lately, my dropouts have been worse than ever. I wanted to float another topic for the engineers to explore - if they are still following this thread. My problem is with my Samsung TV and my Pace and or Arris X1 DVR. My family room Sony TV and X1 XID-C work fine. I have seen other Samsung users in this forum also. So I wonder if this problem is with ANY OTHER brands of TV? I also notice those of us posting are technology enthusiasts. I wonder if having lots of high-end gear and gadgets (i.e Surround sound gear, switchers, etc.) exacerbates this issue? So I ask... Do any of you have this problem with brands of TV OTHER than Samsung and do any have it with a simple TV hookup that does NOT include the use of audio components in your system? ... View more

Whoa. Whoa. Ease up! Any troubleshooting tips that may reduce the audio issue are useful and exactly what this thread is all about! My modem is also in another room and my problem is with BOTH the stereo and surround output modes. But I appreciate any info posted here. ... View more

Hello Ken. I wanted to let you know that the audio dropouts are back in the same manner they were before. For one night - the night you did your diagnostics - they were reduced. But now they're just as they were before. Thanks for spending time trying to fix. I appreciate the effort, and I am hopeful that this will be fixed someday. ... View more

Hi Ken. Wanted to let you know that I did hear audio drops tonight, BUT not nearly as frequent as in the past (maybe 5 times over 4 hours instead of once every 10 minutes!) so definitely improvement. Will follow up in a few days to let you know if this changes. Thanks for your help! Greatly appreciated!! P.S. What did you do? ... View more

Thanks for spending some time working on this for us! Because of my work schedule I will not be home to check things out until Wednesday evening. NHL Playoffs Game 7 doubleheader!!! Will be glued to TV tonight and will post this evening. Thanks again! ... View more

Go ahead! Nothing scheduled today! Thanks! ... View more

Hello Ken. Thank you for your help. My prior posts explain the details of my issue but to clarify, here's it in a nutshell: My X1 STB has one-second audio dropouts every few minutes on all channels. The problem only appears when connected to my Samsung UN40KU6300 TV via an HDMI cable. When the analog audio is run from my STB to my receiver the sound is clean. If I pause live TV then immediately start playback - creating a 5-second delay - the sound is clean! If a dropout occurs and I jump back 5-seconds using my remote, the dropout is not heard on the second pass. I have used both the Pace and Arris STB's, I have tried ALL audio and resolution settings on the box (Stereo, Surround, 1080, 720, etc.) as well as ALL settings on my TV. I have used ALL HDMI inputs on the TV - the problem continues across ALL of these fix attempts. I did a test with my old RNG 150's HDMI out and my XID-C box's HDMI output - BOTH are CLEAN. It is just with my X1 DVR thru my HDMI cable to my Samsung TV. ... View more

Incidentally, when I posted a few weeks ago I thought I was adding to an existing thread. Somehow it became a new thread. So, just to clarify, I was commenting on the well documented audio dropouts that happen to many of us with our X1 boxes. The sound drops out for about a second every few minutes thru the boxes HDMI cable.  ... View more

Hello Ken. Thank you for replying. I saw you also posted on the other thread that deals with this issue. Yes I am still having this problem. Just as frequent as it always has been. If you check my prior posts you can see some of the specifics of my problem and it may have some clues as to what is causing this. Thank you for your interest. Please keep in touch! ... View more

Hello Ken. Thank you for asking! YES my problems are still happening. Just as frequent as always. I have tried ALL settings on both TV and STB. Would greatly appreciate any help! ... View more

I am posting this with absolutely nothing new to add but with the hope that SOMEONE at Comcast will give us an update. This problem may seem minor but when we watch anything on our X1 tv, we are reminded once every few minutes that there is a problem and it has been present for quite some time! It's like an annoying cough that just won't go away. For me it has been 8 months!   Some tech notes: My problem is thru both stereo and surround output modes. It is only with the X1 DVR hooked up to my Samsung UN40KU6300 and only thru the HDMI connection. I have tried both the Arris and Pace boxes, and have tried multiple inputs on the TV. My XiD-C box and RNG150 both work fine on that TV thru the HDMI.   DIAGNOSTICS: DVR signals: Down Pwr -.6, Down SNR 37.0, Up Pwr 48.8. MoCa signals: 233 in row1 and 241 in column 1. HDMI signals: compliant, 1080i, 16x9, frame rate code 6. Firmware Release: xappl-XRE.73P9 Firmware XRE Serv: 1.73.09 Firmware XRE Protocol: 2.8.0 Firmware Reciever: Native 2.9.0 Firmware STB Version: PX001AN_2.9p3s1_PROD_HYBse Firmware Enviroment: ae-39   Please no suggestions about rewiring my setup. I must utilize the HDMI wire for both audio and video. One additional note that I mentioned before but I feel is important: If I pause live TV then immediately play -- creating my own 5 second delay -- there is no audio dropout!    Any updates or additional info greatly appreciated! ... View more

I am posting this with absolutely nothing new to add but with the hope that SOMEONE at Comcast will give us an update. This problem may seem minor but when we watch anything on our X1 tv, we are reminded once every few minutes that there is a problem and it has been present for quite some time! It's like an annoying cough that just won't go away. For me it has been 8 months!   Some tech notes: My problem is thru both stereo and surround output modes. It is only with the X1 DVR hooked up to my Samsung UN40KU6300 and only thru the HDMI connection. I have tried both the Arris and Pace boxes, and have tried multiple inputs on the TV. My XiD-C box and RNG150 both work fine on that TV thru the HDMI.   DIAGNOSTICS: DVR signals: Down Pwr -.6, Down SNR 37.0, Up Pwr 48.8. MoCa signals: 233 in row1 and 241 in column 1. HDMI signals: compliant, 1080i, 16x9, frame rate code 6. Firmware Release: xappl-XRE.73P9 Firmware XRE Serv: 1.73.09 Firmware XRE Protocol: 2.8.0 Firmware Reciever: Native 2.9.0 Firmware STB Version: PX001AN_2.9p3s1_PROD_HYBse Firmware Enviroment: ae-39   Please no suggestions about rewiring my setup. I must utilize the HDMI wire for both audio and video. One additional note that I mentioned before but I feel is important: If I pause live TV then immediately play -- creating my own 5 second delay -- there is no audio dropout!    Any updates or additional info greatly appreciated! ... View more

I have been posting about this issue in another active thread entitled "X1 Audio Dropouts Again" with still no fix. I own a Samsung UNK40. I am intrigued by your comments about a hub. I don't know what you mean but I connect to the HDMI 1 input but have tried it on HDMI2 also with no luck. I have also tried a RNG 150 to HDMI 1 with no issues. Problem is strictly an X1 issue. ... View more

For the record we're talking Pace PX001ANC, Samsung UN40KU6300F, connected via Comcast-supplied HDMI as well as one purchased from Walmart. When the Cisco RNG150 is connected to the same input there is no dropout. It only occurs with the X1 boxes. Thanks! ... View more

Hello all. I haven't posted my info for a while because NOTHING has changed in the six months since getting my new TV. But I saw recent activity on the thread and wanted to give my two cents in the event that anyone at Comcast is still trying to solve this mystery. Some notes...   1. I have had both  Arris and Pace STB's and both have the problem. I currently have Pace and I MUST keep it because the Arris reacts to the remote of my secondary box that sits in the same room (Cisco RNG150.)   2. My firmware is 72P5.   3. This problem ONLY occurs thru the HDMI connection (which is connected to the TV and I use the TV's speakers.) When I use my surround receiver - which is connected via optical and analog, NO DROP OUTS.    4. If I pause Live TV than immediately play it back - basically creating my own 5 second delay - there is NO DROPOUT!    5. I concur that problem is worse during major events like live sports and awards shows, etc. This may just be because many are watching the same channel at the same time, or increased traffic on the network.    I really think these notes are important clues for the engineers who are (hopefully) working this issue. Please keep all of us posted on progress.   Thanks for all who are participating! ... View more

Hello All. I just wanted to repeat what I've mentioned in earlier posts... I have dropout on BOTH stereo AND surround settings. I have swapped boxes and cables to confirm that the problem is with the PX001 ANC X1 DVR (I assume Arris though the name doesn't appear anywhere on the label.) This is the DVR with the GREEN power light. I have been told that the better box is the one with the BLUE power light. Does anyone have this problem with that style box? Can I trade for one in the Voorhees / Cherry Hill NJ area? I am scared because my problem is actually getting worse lately. $500 for a new TV and can't enjoy it!!! ... View more

Yet another update... I hope they're still checking in on this forum and working on this problem. Watched football yesterday with TV muted and sound from my audio receiver, BUT, I decided to use the analog receiver input that comes from the analog (red-white audio jacks) output from my STB. (I use this when listening to music channels from my STB because I can run that through my equalizer for a crisper sound.) Anyway, there was NO DROP OUT for the entire broadcast! The analog audio output from the STB is clean! The drop out issue is definitely a strictly digital (HDMI) issue. ... View more

Most of what I watch is LIVE sports (CSN, NFL games, MLB playoffs, etc.) During the broadcasts, the audio dropouts are still occurring about once every 4 minutes. If I "jump back" on the remote, the broadcast is essentially now playing back to me on a brief delay, BUT the dropouts dissappear! Used this on many channels, for the average length of a game (2 1/2 to 3 1/2 hours at a time.) Not a single dropout during this "time-shifted" broadcast!!! I also want to note that in my case, the dropouts occur on both STEREO and SURROUND audio modes on my X1 STB. ... View more

UPDATE:  I have found that if I pause my live TV just a second or two, and then resume playback on a very slight delay, there is NO AUDIO DROPOUT. I may have seen someone else mention this earlier in this post. But I think this is significant enough to mention again. It's not a fix, it's a work around - BUT - I feel it can help lead the engineers in the right direction. I still get dropout when playing back DVR recordings, but I can eliminate it on live broadcasts (although I must repeat the process after every channel change!!) Still hoping for a resolution soon! ... View more

it is the stereo and surround modes on the DVR (a PX001 ANC -- BTW who makes that???)  My audio drops occur on both settings, as well as any and all settings on the TV (can't remember the options but tried em all!) ... View more

Eric, Thanks for the update. I wanted to follow up with a few notes. My problem happens on ALL the channels I have watched recently, live sports, live news, network primetime shows, DRV shows and on-demand shows. It occurs on both STEREO and SURROUND modes, PCM and BITSTREAM outputs. It happens on my TV speakers thru the HDMI cable as well as when connected to a receiver for surround through an optical cable. Waiting to devote a few hours for a troubleshooting test and will post the results, but here's an interesting thought. When I first got this new TV (Samsung 40 inch 4k) my living room entertainment setup was totally gutted. I connected just the DVR to the TV with an HDMI cable but had nothing else hooked up (No DVD, VCR, or any other audio or video components.) Watched TV like that for about a week before slowly rebuilding my "media room" setup (two cable boxes, two TV's, multiple audio and video components.) I don't recall the audio drop issue during that initial test. It seems that the inclusion of another cable box, a second TV, and other electronics my have initiated this issue. Like I said, I will do a full troubleshooting test some day soon and post what I find. Thanks for working on this with all of us! ... View more

I too am having this issue. My X1 DVR (PX 001 ANC) and my brand new Samsung TV (UN40KU 6300.) 1-second audio dropout at random times. Problem more frequent in prime time than during the day. Tried multiple HDMI cables, swapped DVR with a RNG 150, and ran my DVR to another TV... all had no problems. It is ONLY when the X1 DVR is connected to the Samsung via HDMI. Signal levels: Downstream Received -4.3 / Downstream SNR 37.3 / Upstream Power 51.0. I have seen posts in other forums that indicate a problem between Samsung TV's and Comcast DVR's. Anxiously awaiting a solution! ... View more