I understand your frustration. It took almost 4 months to get my system stable. Eventually on multiple visits Comcast replaced Splitters and amps off the direct feed and ran all new cable. I still get delays on the Pace Terminals entering numbers or browsing DVR and in-demand. I also still have Audio issues with Pace Terminals and cannot get the ARRIS Terminals. After all was replaced I still occationally get the error and have to try to change channels again on Pace terminals. I think the big issue is the average Tech is not trained past putting in a box. Then it takes weeks to get out to the real issues with a tech that knows X1. Most houses were wired of old simple system and Comcast is trying to keep up with the Sattalite providers (who have this mastered the Termianl System BTW). In the end Comcast will lose money and customers by not getting it right the first, second or even third time out. I am close to coming to the end of my patience. I would hate to lose in-demand, however I have noticed that in-demand has less and less content unless you pay for a new fee. So my choice will be easy very soon. All my issues above with X1 - Comcast Internet and Phone have mostly been solid.
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