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About Dougen24
since
06-02-2010
05-21-2020
Dougen24
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6
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05-20-2020
03:34 PM
@ComcastJosh @ComcastMartinD @ComcastJoeTru @ComcastJosephF can any of you help those of us with the issue we're having? Or, at least get a customer service supervisor/manager to reach out to us? We see that you're responding to others' issues. Any assistance would be greatly appreciated.
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05-20-2020
11:39 AM
Thank you, I'll give it a try! (Even though I dread the thought of yet another phone call of indeterminate length, haha.)
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05-13-2020
11:01 PM
I feel your pain. I just made a post about the same thing. After receiving the email from Xfinity on January 2nd telling me that I was eligible for the three free pods, I have been trying unsuccessfully for almost five months now to get them without a word from them. I'm beginning to feel like it's time to submit a complaint to the FCC. At least they will require someone from Xfinity to contact me.
Good luck with your (exasperating) quest too!
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05-13-2020
10:50 PM
It looks like many Xfinity Advantage customers, like myself, are experiencing the same, deceptive issue with Comcast. Based on all of the " Re: Cannot Order Free xFi Pods" posts that I've seen, I could essentially copy and paste any of those posts which discuss almost the same issue that I am having. After receiving an email from xfinity (January 2, 2020) promising me three free XFi Pods because their assessment of our 4,250 sq. ft. home indicated we needed them . . . and we definitely do. But, the link provided to order them wouldn't work. So, after four phone calls to customer service: two in January, one in February and one in March, and COUNTLESS hours spent on the phone during these calls, AND after actually being guided on filling out and submitting the correct order form during the call in March . . . still nothing. Now it's May 13th and still nothing. This is the most frustrating situation that I have ever dealt with. It feels blatantly misleading and I can see by all of the other pleas for help that I am not the only one who has been mislead by Comcast. Please Comcast/xfinity/xFi, I just want someone in customer service who actually cares to contact me. I would like Comcast/xfinity/xFi to make good on their commitment and provide the products and services that they promise. Who at xfinity is going to step up and finally help do the right thing to get this resolved for me and countless others?
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03-28-2020
07:02 PM
I received an email from xfinity back on January 4, 2020 stating that an evaluation of my home's xFi internet coverage needed boosting. And, because I am an xFi Advantage customer, I could order and receive three xFi Pods at no additional cost. As of today, after five calls to customer service and unknown hours on the phone trying to get help to order the xFi pods -- I'm still waiting. My last call, almost three weeks ago, which lasted more than two hours, ended with me finally able to complete the required order form and me being promised by the customer service rep that I would be receiving the pods within the next two weeks. And -- I'm still waiting.
Can SOMEBODY at xFinity PLEASE help to make this right and get me the needed pods? I have a 4,253 square foot home and coverage is slim-to-none at further reaches where the pods may help.
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