About Dubguy

The wireless connection drops out on my laptop often (Qualcomm Atheros AR5B93). Maybe it's an interference issue? The ethernet connection is fine, but was trying to get rid of the cable across the middle of the room. Streaming Dish, Netflix, Amazon Prime, etc. on any of our devices also times out/feeezes up a lot, wired or otherwise. Resetting the network connection on the device we use most often seems to fix it temporarily, but it comes back all too  soon. If that's the current firmware then I guess I'll look elsewhere. Thank you for clarifying, it's frustrating when you spend time on the phone with someone telling you your device can't be updated, etc.! Also would be great to have a "current firmware" releases page somewhere (or on the model comparison page?). Typically that info is readily available at the manufacturers site, but in this situation, Arris says they don't even know what the current release is as they do not produce them. OF course, had they bothered to display the date of the firmware, or better yet had a built in "Check for updates" feature - might have saved some headaches for many users. ;) Again - thank you. I appreciate answers that make sense to me, and the "no support" vs "no updates" makes a world of difference! ... View more

That would be a great help! Mine's been stuck on   eMTA & DOCSIS Software Version: 9.1.103M2AM.SIP.PC20.CT for a while, and fairly sure it's up in the 10's now?  ... View more

<Edited for violating forum guidelines: "Inflammatory"> I had a support rep over the phone tell me that THEY DO NOT update firmware on customer owned devices, twice now. Also see that some expert chimes in with a similar response as yours each time someone post this - do you guys talk to the support guys who answer phone calls? <Edited for violating forum guidelines: "Inflammatory"> I suppose I will have to call AGAIN, <Edited for violating forum guidelines: "Inflammatory"> . Lets simplify this a bit - what is the current firmware release for the Arris TG862G. If you cannot answer that, then you can't say mine is current ... View more

Comcast always supported HBOGo- they have always advertised this.  The problem is they don't support certain devices like Roku and Samsung smart TVs. Thanks Maz - I went to HBO GO via the /activate link the first time, and when you go there specifically to activate your Roku Comcast doesn't show up at all, hence my confusion ... View more

The bottom line: they do not care about this forum so it is best not to waste your effort here.  Also, don't even bother with calling in. Then I would edit your suggestion to:   ....3) Mention their lack of attention to their so-called "support forum", and include the bad publicity they are advertising on their own web site by ignoring it. 4) Ask that your concerns are forwarded to upper management.   ;)   Too many companies these day think they need a support forum to be "current", and then they expect their top contributors to answer things as best they can. That is not the way it works people. If it's on your web site and folks are posting questions/concerns that they expect a support tech to answer, you better darn well have at least one person dedicated to not only moderating, but responding on a regular basis. Anything short reflects upon your company's customer service, and people DO notice these things. These same companies will often have a staff of people waiting for you via online chat. Bad resource management ... View more

You hit the quote button. I was about to reply that I had no quote button, but then I noticed it here on the reply to screen. I am used to forums that put the quote button next to the reply button which lets you select only the text you wish to quote. Thanks for the heads up! ... View more

Okay - but I'm already paying rental fees for my box and my modem. If my box would let me watch the content available on HBO GO this would not be an issue. I can only assume everyone with Comcast subscribing to HBO also rents a Comcast box? Is this assumption incorrect?   On a side note - how are you guys replying and getting the "replied to" text to show up? Are you pasting it in?  ... View more

Oh I agree, I just think that HBO should take a more "either you support all devices or you don't get to offer us in your channel lineup" approach. I mean, when it comes down to it, HBO has all the bargaining chips in their conrner, and it makes sense that they would want PAYING customers to be able to access the content on the device of their choice. :)   It's like Comcast perceives Roku as a threat to it's market, but since you HAVE to be an HBO subscriber in order to get HBO GO in the first place - I really don't see how it's a threat to their bottom end, and if they leveraged it the other way around, it might actually drive more sales to them! It must come down to licensing fees or something - it's the only thing that makes sense ... View more

From the HBO GO site: HBO GO is only available through participating television providers.  On Roku Streaming Player devices, the following television providers offer HBO GO free as part of your HBO subscription: Advanced Cable, Antietam, Astound, AT&T U-Verse TV, Atlantic Broadband, ATMC, BendBroadband, Blue Ridge Communications, Bright House, Burlington Telecom, BVU OptiNet, Cable ONE, Buckeye CableSystem, CenturyLink Prism, Charter, Cox, Cincinnati Bell Fioptics, Clear Creek Communications, DISH, Easton Cable Velocity, EPB Fiber Optics, GCI, Grande Communications, GVTC Communications, Hawaiian Telcom, Home Telecom, Home Town Cable Plus, Hotwire Communications, HTC Communications, HTC Digital Cable, JEA, Long Lines, LUS Fiber, Massillon Cable/CPI, Mediacom, MetroCast,  Mi-Connection, Midcontinent Communications, Nex-Tech, Openband Multimedia, Optimum, RCN, Service Electric Broadband, Service Electric Cable TV, Service Electric Cablevision, Suddenlink, SureWest Broadband, Time Warner Cable, Verizon FiOS, Wave Broadband and WOW!. Apparently all of these other companies understand that not everyone wants to watch HBO shows on their phone or tablet, why doesn't Comcast seem to get it? It's not like subscibers are going to throw their Roku device away and update to a triple play service in order to get the X1 (assuming the above poster is correct, they do not list that device or Samsung Smart TV's either). ... View more

HBO GO. When I went to register my Roku device last week, Comcast was not even in their list of content providers. Now it shows up for other devices, but there is still no Roku support. HBO is dropping the ball for allowing Comcast to sidestep the Roku device. If you pay for HBO you should be able to access it on all of your supported devices, regardless of who you are paying for your content. ... View more

OMG! They have just added Comcast XFINITY to their partner list, however when you go to check the "supported devices" under Comcast, it lists darn (fixed so as not to offend the censors - jeez)  near everything BUT the Roku (iPad, iPhone, XBox 360, Apple TV, Kindle Fire and Android phones/tablets). What kind of BS is this Comcast? Wht did Roku do to you? Either they really have an issue with Roku, or they have some secret deal with Google for a percentage of ChromeCast sales... I'll be sure to let them know I bought their device thanks to you.   And still no official response on here? Close to 1500 complaints and no official word regarding their lack of support? Way to go - a new customer service low. ... View more

I am willing to bet that the X1 will allow you to stream the same content that they offer online (which includes a much larger selection of HBO, past seasons, etc.), but that they are not suddenly changing course on their failure to support HBO Go. I could be (hopefully) wrong, but based on experience... ... View more

I think most of those posts are from folks who see the third comment on the first page, not realizing that this issue has such a huge response that there are now 30 pages of complaints (including several "answer" replies. From the first page:  ‎10-25-2011   10:39 AM the only thing the app would do is provide you on demand type programming, which you should have with your regular cable box, what exactly would you like the app to be on roku that you can't already do with your cable box.? ... View more

Not only do they block the Roku, but Smart TV's as well. Pretty lame when I pay them for HBO content. Now I have to catch up on Game of Thrones on my computer monitor? Why the frak did I add HBO? To watch Game of Thrones - ON THE BIG SCREEN. Your HBO On Demand service ONLY HAS THE LATEST SEASON. Why are you restricting which monitor I can view the content I paid for on? Absolutely amazing how petty this is ... View more