About blockms

The app update that came out today fixed the camera buffering problem. Yea! ... View more

Having a similar problem.  I have three cameras on my home system. All three function correctly with the touch screen.  On the mobile app, two of the cameras function normally, the third camera will show video for about 5 seconds and then buffer.  This behavior continues for a few cycles on the third camera until it then freezes and is not live anymore.  The third camera was just replace with a new one yesterday by a technician and the behavior continues.  I asked the technician about it and he said it was not the camera, something to do with the app. ... View more

Rachel, thanks for checking.  You have made a difference in helping me resolve this issue.  I did do a chat with billing after I made this post and finally got them to fix the $35 charge.  I shouldn't of had to do this and cannot understand how I could have been bill for connecting my internet when:  It was already connected, the service call was to fix a Comcast system deficiency and I am also paying and extra fee per month to take care of these types of service calls. The chat was not easy either, first they refused to do anything until I threatened to cancel my service.  It should have never have come to that point, it was very frustrating. I really made me think about alternative internet solutions. I did save the transcript of the chat if you want to see it and you maybe you will understand my concern. ... View more

Just a follow up to the story.  My video is still working fine, but just notice on my recent bill that Comcast is trying to charge me $35 for connecting my internet (like it was already) on the service visit to fix my video issue.  Talk about rubbing salt into the wound. This better be taken care of quickly. ... View more

I have some good news.  The tech just left and the video is working fine on the touch screen, the PC and the IOS mobile app.  As was recommended by the first tech that was here last week, this tech removed the Comcast provided Netgear router and the Comcast provided Ubee mondem and replaced them with a single Comcast provided XB3 modem/router combination.  After the cameras were re-paired to the system the video works as it should.  Thanks Rachel for getting the ball rolling on this, I'm a lot happier now. ... View more

Technician called me today and we spent a lot of time going through troubleshooting, to no avail. As a result he ended up setting up an appointment for a technician to come to the house, no charge. He stated that they were in the process of phasing out the Comcast routers and establishing direct communication with the base unit and a firmware update is also coming later this month. I do have the Comcast router and hopefully this will solve my video issues. ... View more

I have not been contacted by anyone from Comcast concerning this issue. ... View more

I feel your pain, I have been dealing with little or no video since I got the system installed last year. ... View more

Yes, still having problems.  The iPhone app shows video unavailable most of the time. ... View more