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About kentmcpherson
since
01-31-2007
12-26-2020
kentmcpherson
Contributor
50
Posts
2
Kudos
1
Solution
12-26-2020
01:45 PM
So even after upgrading to unlimited data and getting my line reprovisioned, my speeds never came back up. Finally called Comcast back and they checked things quickly and said there was a problem on my line and needed to send a tech out. Everything was working before it slowed down and now they needed to send a tech. The tech came this morning. He was very nice and spent about 3 hours here. No serious line problems were found. He got on the phone with Dispatch and they tried a couple things with no success. The Dispatch guy said they need to try swapping my Arris cable modem for a Comcast modem. And guess what? The speeds went back up! Their explanation was my cable modem must have gone bad which I highly doubt. I'm going to wait till Jan 1 and then have them reprovision my modem replacing theirs and see what happens. Just too coincidental in timing.
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12-25-2020
07:24 PM
Well I talked to xFinity today and yes, they do put me on a lower priority list, ie. throttle me down. If I'd known that ahead of time, I'd have made different decisions on my cloud backup strategy. Anyway, I opted to pay $30/month for unlimited data knowing I could turn that off in 8 days after the new month started. After getting through that and getting confirmation that the provisioning for that was done, I reset my modem and still have terrible download speeds. I waited and tried reseting the modem again with no luck. I called back to xFinity and tech support said it looked like there were problems on my line and would have to have a tech come out to trouble shoot. Before they throtttled me down, everything was fine. Now I can't get back up and have to have a tech come tomorrow. Makes no sense. xFinity needs to update their documentation because a courtesy month of going over 1.2TB without having had any overages in 12 months doesn't really exist. They may not charge you for the added data but they slow you down so your internet is almost unusable.
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12-25-2020
12:48 PM
I had a high data usage month this month as I reconfigured my storage devices on my Mac and hence my Backblaze offline backups. We're supposed to get 1.2TB of data each month. I have not gone near that in the last 12 months but this month, I'm at 1.5TB because of backing up a lot of data. My modem went through a reset this morning not of my doing and now it seems like my download speeds have been drastically throttled down to 5-10Mbps instead of the 150+Mbps I expect. Supposedly if I have not gone over the 1.2TB in the last 12 months, xFinity gives me a 1 month free overage. But do they start to throttle at some point? My backups are now done? Am I stuck waiting for Jan. 1 to reset my data usage? Ideas?
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10-23-2020
03:22 PM
Figured it out. I had to first open Peacock from my X1 remote and create my account. Now I can use that email address to use the Apple TV app. Problem solved.
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10-22-2020
11:40 PM
Yes there is a Peacock app for Apple TV. But when I try to view a show with it, it says the content in premium and I have to subscribe for $4.99/month.
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10-22-2020
11:22 AM
I know my xfinity X1 gives me access to Peacock Premium content through the X1 box interface. Can I still access the premium content through the Peacock app on my Apple TV which I'd prefer?
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02-29-2020
04:56 PM
1 Kudo
AMC Premiere was offering a 50% discount on an annual price for AMC Premiere UNLESS you're an xFinity subscriber. You have to sign up for AMC Premiere as an add on channel if you're an xFinity subscriber. But I see no option for annual pricing in the add-on channels. Is there any way to get this annual price and still be an xFinity subscriber?
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11-06-2019
07:53 AM
So is this app still being supported? Anyone know? Hasn't been updated in some time in the Apple store.
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11-06-2019
07:46 AM
OK so I will assume TV Remote app is going away since it doesn't show up as a choice under the Mobile Apps section of the forums.
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11-05-2019
04:40 PM
Is the Xfinity TV Remote IOS app no longer the right way to schedule a recording of a show? It wants to know my default DVR but since the DVR is now cloud based, this seems obsolete? If so, what app do you use to manage recordings?
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10-29-2019
04:02 PM
I just came back to Xfinity cable TV. I installed my cable box and the XR15 remote but I couldn't get it to pair with my Pioneer VSX-820 receiver to control volume. The setup program was really much improved from the last time I had cable TV but none of the 7 or 8 codes they suggested worked. Is there any workaround for that?
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