EDIT: this can be deleted, comcast ecs contacted me Any way to get an XB7 stat, or have comcast let me use my own modem until they fix the XB6 Gateway Bridge Mode problem?
See below for a sampling, there are tons and tons of threads on the subject all over the place. One person on comcast forums was able to work over a month with executive support to get an XB7 sent out to them.
The comcast modem is capping me at 650 in bridge mode and so i am not getting the speeds I am paying for.
https://www.reddit.com/r/Comcast_Xfinity/comments/fwq5ni/xb6_bridge_mode_speed_issue_tracking/ https://forums.xfinity.com/t5/Your-Home-Network/Gateway-CGM4140COM-has-a-firmware-bug-with-Gigabit-and/td-p/3309309 https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-service-running-at-600Mbps-Multiple-calls-details/td-p/3311930/page/3 https://forums.xfinity.com/t5/Your-Home-Network/Gateway-CGM4140COM-and-Bridge-Mode-Caps-at-650-Non-bridged/td-p/3314781 https://forums.xfinity.com/t5/Your-Home-Network/XB6-in-Bridge-Mode-drops-speeds-to-648Mbit-or-less/td-p/3316471
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The website says everywhere I can use customer owned equipment, but when I try to check out with a plan change it only gives me the option to add an x1 box and wont let me move forward without adding the x1 box.
I already have tuners with cablecards, and don't want the x1 box. Is this impossible to do online? Do I have to call?
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