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GrandmaSandy · ‎09-23-2016

I understand that I have to manually press the mute button to cancel the sound, but is there ANY way to set up the TV and the Comcast cable box to bring up the closed captioning ONLY when I press the mute button. It seems like that should be possible. It is possible when you use the mute button on the TV remote, but when you go through the Comcast cable box the only choice you have is to either have closed captioning ALWAYS on, or NEVER on! Is it possible to have the closed captioning ONLY come on when you press the mute button on the Comcast remote control? Yes or No? And if Yes, how do you do it?

GrandmaSandy · ‎09-22-2016

How can I get closed captioning to ONLY display when I hit the MUTE button? I have a Samsung HDTV and a Sony HDTV, both connected to Comcast HDTV boxed with HDMI cables. No matter what solution I try that is posted in the forums or on the Comcast support page all I can get is either closed captioing on ALL the time, or NEVER on. Very frustrating! One solution says to turn on both the TV and the cable box, then turn the cable box off and use the Comcast remote to go to the menu. Well, when I turn the cable box off the Comcast remote no longer works, and there is NO "menu" button on the cable box. Is there no solution to this? I just want closed captioning when I mute the TV volume ONLY.

GrandmaSandy · ‎09-22-2016

How do I get the closed captioning funtion to ONLY come on when I hit mute? No matter what posted solution I try, I can only get the closed captioning to appear ALL the time, or NEVER. I have HDTV's, Sony and Samsung, with Comcast HDTV boxes, both connected with HDMI cables. No matter how I change the settings the closed captioning is either ALWAYS on, or NEVER comes on. Very annoying! I ONLY want to have the closed captioning when I hit the MUTE button. Is this not possible?

Re: Closed Captioning

Closed Captioning

Re: Closed Captioning