@strega7 Thank you for the polite explanation; without it, I would not know why it occurred. I always read my bills (Additional information section included) and online account notifications of changes and never saw anything regarding it. I see notations of anticipated power outages due to California wildfires and also that my primary TV Box and remote will be charged separately and no longer included in my package (sigh). However, not a single mention regarding this topic and a plan to change anything.
Even now, in my account, I see the following message:
Our Response to Coronavirus (COVID-19): As part of Xfinity’s response to COVID-19, you won’t be charged for any data usage that occurred from March 13 through June 30. To bring you more value and support you going forward, we’re increasing the amount of data included in our internet data plans by 20%, to 1.2 TB. These changes will be effective July 1. Learn more here.
However, no matter how many times I click the "Learn more here" link, it asks me to sign-in (when I already am), and then loops. I tried Chrome, Firefox, IE, and Edge - none worked correctly. Had Comcast put it in terms as simply as you did, I would not have had to come to the forums with my question.
But it still does not make much sense. Comcast stops data caps during the lockdown but then removes a courtesy month as a result in the end - give, then take. I also find it odd that my data usage increased by 200 GB for two months and doubled in May when my habits were no different than before. Myself and the other member of my household both work from home and so our patterns/usage did not change as others did beyond May when the additional family member (one person) came for the SIP (no video conferencing). And they do not utilize the Internet or stream much at all. It is all rather curious. Had it been mentioned or expected, that would have been different. Surely Comcast must realize those of us who regularly visit our accounts and read our bills do not necessarily visit the forums as often or at all (if there was an official mention here of any kind).
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I see the same message (You have 1 courtesy month to exceed a 1229GB of usage without charge). It was two courtesy months before the no data cap from March 13 through June 30. I have never exceeded my data plan since implementation, so to lose a month is something I do not take lightly.
I typically utilize 500 GB per month on average (and always keep a record via screenshots). In April and June, I used 700 GB on average due to additional family staying during the Shelter in Place. Strangely, May shows I used 164 GB over the previous 1024 GB per month (1188 GB Total Monthly Usage). Hopefully, I can look at my router logs for that month to see if Comcast was accurate in the bandwidth meter.
But here is something I do not understand; if we were not supposed to be charged data as customers from 3/13-6/30, why then is Comcast going back and removing a courtesy month if you did use more than the previous cap of 1024 GB during the period? Comcast did not explain this would be how they would approach data used during the timeframe, and it does not look favorable for the corporation, with many still working from home. The way Comcast worded it made it appear as though data being free during the stated months - and yet I was always careful of not hogging bandwidth (which is why I am questioning my May usage until I check my router logs).
Well, this is interesting, my router's Traffic Meter (which is usually in line with Comcast's) shows 552 GB total usage in June, Comcast shows 790 GB - that is a HUGE difference. It has never been that large of inconsistency; I have always found it to be reliable and in agreement with Comcast's meter. And this month (July) shows 59 GB used in my router's meter while Comcast shows 144 GB. Again, I have compared the two in the past, and it has never been that far apart in numbers/data usage.
It is not a big deal if my past is any indication (i.e., I will not go over the cap), but I am now heavily questioning that figure for May.
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I am considering either moving to a different ISP (I cannot find an acceptable pricing bundle) or downgrading once my current contract ends. If I do decide to stay with Comcast and downgrade under a new contract, is there a fee for upgrading during the first 30 days? I reviewed my current contract as well as the COMCAST AGREEMENT FOR RESIDENTIAL SERVICES (full agreement) and did not find an answer.
As the subject states, is there an upgrade fee during the first 30 days of a new contract?
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