About AE1M

Are you running Speedtest.net or Comcast's speed test from their support site?   https://speedtest.xfinity.com/   I am assuming, and I may be wrong, that Speedtest.net is measuring speed from the network, through your modem and router to your device.   I am assuming Comcast's is just measuring their speed to your modem.   Bob       ... View more

As I said in my previous post, I am using a SB6190 now but have an 8200 on order, expect it next week.  I am getting 320-330 from the 6190 all along, they recently upgrade me to Gb and speed  is the same.  Advice from guys here was to upgrade the modem to see higher speeds. ... View more

In preparation for getting my SB8200 gigabit modem, I did what you asked.  Here is a sample of the data, I have the full screen if you need.  Will I be in good shape?  I captured other screens if you need more info to determine.   Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 13 531.00 MHz 9.00 dBmV 40.37 dB 1307 944 2 Locked 256QAM 1 459.00 MHz 7.80 dBmV 40.95 dB 1475 1101 3 Locked 256QAM 2 465.00 MHz 7.70 dBmV 40.95 dB 1458 1024 4 Locked 256QAM 3 471.00 MHz 7.80 dBmV 40.95 dB 1505 970 5 Locked 256QAM 4 477.00 MHz 7.90 dBmV 40.95 dB 1461 958 6 Locked 256QAM 5 483.00 MHz 8.30 dBmV 40.95 dB 1299 1089 7 Locked 256QAM 6 489.00 MHz 8.30 dBmV 40.37 dB 1386 1135 8 Locked 256QAM 7 495.00 MHz 8.30 dBmV 40.95 dB 1314 1068 9 Locked 256QAM 8 501.00 MHz 8.40 dBmV 40.95 dB 1368 1010 10 Locked 256QAM 9 507.00 MHz 8.70 dBmV 40.95 dB 1364 955 11 Locked 256QAM 10 513.00 MHz 8.80 dBmV 40.37 dB 1293 972 12 Locked 256QAM 11 519.00 MHz 9.00 dBmV 40.95 dB 1526 1025 13 Locked 256QAM 12 525.00 MHz 8.90 dBmV 40.95 dB 1382 878 14 Locked 256QAM 14 537.00 MHz 8.90 dBmV 40.95 dB 1399 851 15 Locked 256QAM 15 543.00 MHz 9.00 dBmV 40.95 dB 1293 852 16 Locked 256QAM 16 549.00 MHz 8.70 dBmV 40.95 dB 1353 926 17 Locked 256QAM 17 555.00 MHz 8.70 dBmV 40.37 dB 1322 899 18 Locked 256QAM 18 561.00 MHz 8.50 dBmV 40.37 dB 1305 1835 19 Locked 256QAM 19 567.00 MHz 8.30 dBmV 40.95 dB 1399 815 20 Locked 256QAM 20 573.00 MHz 7.90 dBmV 40.95 dB 1351 777 21 Locked 256QAM 21 579.00 MHz 7.70 dBmV 40.95 dB 1344 707 22 Locked 256QAM 22 585.00 MHz 7.20 dBmV 40.95 dB 1374 687 23 Locked 256QAM 23 591.00 MHz 6.90 dBmV 40.95 dB 1411 663 24 Locked 256QAM 24 597.00 MHz 6.70 dBmV 40.95 dB 1369 682 25 Locked 256QAM 25 603.00 MHz 6.70 dBmV 40.40 dB 1289 681 26 Locked 256QAM 26 609.00 MHz 6.20 dBmV 39.90 dB 1254 817 27 Locked 256QAM 27 615.00 MHz 5.80 dBmV 39.90 dB 1318 765 28 Locked 256QAM 28 621.00 MHz 5.40 dBmV 39.90 dB 1304 781 29 Locked 256QAM 29 627.00 MHz 5.30 dBmV 39.90 dB 1399 686 30 Locked 256QAM 30 633.00 MHz 5.30 dBmV 39.90 dB 1369 733 31 Locked 256QAM 31 639.00 MHz 4.90 dBmV 39.90 dB 1379 783 32 Locked 256QAM 32 645.00 MHz 4.80 dBmV 39.90 dB 1349 675   Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 kSym/s 23.70 MHz 41.00 dBmV 2 Locked ATDMA 4 5120 kSym/s 17.30 MHz 42.50 dBmV 3 Locked ATDMA 2 5120 kSym/s 30.10 MHz 40.00 dBmV 4 Locked ATDMA 1 5120 kSym/s 36.50 MHz 41.00 dBmV ... View more

Yikes, I had to call the other day about my account, took me a very long time to figure out with their redsigned phone system how to get to a person.  ... View more

One last question, I have currently my own modem (Arris SB6190) and ASUS AC88U router.  After I replace the modem with the new Arris SB8200, will my service work right away?  If not, how do I alert Comcast about the new hardware?  I sent a message to Support and they sent me a link to their generic site which seems to describe replacing with Xfinity equipment only and requires browsing to that site.  If I dont have service after swapping new gear, how would I browse there?    Thanks, Bob   ... View more

OK thanks, I'll grab the Arris 8200 for about $150 off Amazon.  Had great luck with this 6190.     Thanks for the reply, I suspected something like that since it's a 2015 device. ... View more

The speeds I had before upgrading were around 300Mbps.  They upgraded me to Gb internet but the new speed hasnt show up yet. I assume they must reprogram the modem from their side.  I do not suspect anything to do with signal integrity as the speed is exactly the same.  I did do the pin reset as well as the reset from the My Account app.  The Arris SB6190 is supposed to be DOCSIS 3.0 and 1Gbps from their website, although the Comcast page with my equipment lists it as 859Mbps (??).  At the moment, I cant connect directly to it, I can try that tomorrow, but I suspect it needs to be repogrammed from the provider side. RIght? ... View more