About ROB1411506a

ComcastElla-Thank you! ... View more

Thanks ComcastElla. I sent you a pm with the info you requested. I understand that online approval process is designed to make sure everyone is aware of the choices that have been made, and I should have been more thorough when I reviewed them. But, I also think that the customer service representative should have made me aware of the fact that I was entering into a contract. Anyway, I’m hoping you’ll be able to find some agreeable choices without a contract. Thank you. ... View more

I have been a Comcast customer for at least 15 yrs. Every once in a while our bill gets too high and someone at Comcast helps me. Yesterday, I called and talked to someone in billing I think who ultimately saved me $10 a month on my charges. After all was done, I carefully read the verification email that was sent out and noticed I was now locked into a 2 yr contract. The person I talked with never mentioned that! I am pretty upset about that. Especially since I went from no contract to a 2 yr contract with only a $10/ mo savings on a $217/mo bill! I expected much better treatment than that, and after 15 yrs+ am seriously considering a change. I’m hoping I can get some help from someone in this forum. Thanks ... View more