Does anyone have any inside suggestions for migrating to DirecTV or any other provider? Unfortunately we have no competing cable service here. Comcast has enjoyed monopolistic living for decades in the Seattle area. I would also appreciate any thoughts about alternatives for broadband. Right now, I just want to leave Comcast after some 30 years. The guillotine-like dropping of remote managing of the DVR has pushed me over the line. I have already initiated the process of trying to get out of my contract. Furious beyond description over rotten customer relations and absolutely uncaring corporate behavior. The only saving grace in all of this is that I don’t own stock in this company. I wouldn’t want to suffer further loss because of this company, and I believe this will be coming back to bite them in several unpleasant spots.
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So I am now paying for a major component of my service but that component no longer is available. I have used that remote recording schedule daily for months and have come to rely on it at home and on the road. For it to disappear without notification or for a reduction in my sevice charges is utterly contemptible. I probably will fight like bloody blazes to cancel my contract, get compensation, and then move to Directv if I don’t get some sort of explanation and workaround suggestion in a week or ten days. This is horrible consumer relations and destroys what little good feeling I’ve had for Comcast. Shattered. I can’t believe they didn’t plan for an unfavorable court outcome and prepare to plug in an alternate system or at the very least prepare an announcement to be sent to customers by email—including some kind of timeline for fixing this catastrophe. I do not want any part of an Xfinity service without remote capability. Worthless. Not what I signed up for.
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