About TM5

I'd like to echo truthseeker719's sentiments about ComcastChad! Kudos! ... View more

ComcastChad, The app appears to be working now. Do I still need to remove the device, uninstall and reinstall the app? ... View more

So, I rebooted my iPad hoping that that might break the infinite loop and SUCCESS! At least for now. It appears I was able to add the device. Thanks ComcastChad if that was your good work behind the scenes. ... View more

Tried to log in to the app on my iPad Air this evening when I got home and was on my home network It looked like it was going to finally work. I got to the page in which you are required to accept the terms of service. I tapped yes and it went back t adding device and back to the request to accept terms of service. This occurred repeatedly not allowing me to advance beyond the terms of service. I don't know whether I should consider this progress or a black hole. ... View more

Interestingly when I go into Settings>Manage Devices in the Xfinity TV app on my iPhone, the only listing is for my iPad Air which I have used to download recordings in the past. My iPhone and iPad mini which also have the app installed and can access my X1 box through the cloud do not show up even though I've added those devices through the app. But I've never downloaded to them which might be why they're not listed ... View more

I'm still getting the 13001 error, Comcastchad. I've had different iPads over time and it sounds like some of my them are still listed in my account. But this is the one I was using as recently as a week ago to manage my X1 box and download recordings. ... View more

So I spent 45 minutes on the phone with a customer service rep this morning who seemed knowledgeable and was able to get the app working on my iPhone and I subsequently was able to get it running on my iPad mini, but I'm still getting the 13001 error when I try to log in on my iPad Air which ironically is the device that I had successfully used with the app in the past and the one I really care about it working on. He transferred me to the app department where the rep there wasn't especially helpful not to mention I could barely understand her she spoke so fast. I think she indicated the problem was above her pay grade so she created a work order and someone will get back to me (we'll see). So one step forward, two back. ... View more

Thanks, freddd9999. I'll mention the code as you suggested. ... View more

I'm also having this problem. I got the X1 box several months ago and had been using the apps on my iPad and iPhone without any issues. Two weeks ago I added Home Security (so I'm now quadruple play). Two days ago I received an email summarizing my account servies with the addition of Home Security. Coincidentally (or not) the following day when I opened the Xfinity TV app to set a new recording I was asked for my log in information and after "Adding device" came on I got the Good news! page and subsequently a 13001 error. I spent an hour on the phone with Xfinity customer service this afternoon and the app is still not working.   So I'm now waiting for a "Tier 2" customer service agent to call me back within the next 24-72 hours (business hours). I'm kicking myself for getting Home Security which was only partially installed properly, so I spent another hour today on the phone with yet another Xfinity customer service agent setting up an appointment for a technician to come and troubleshoot the zones that can't be closed, this after the first installer set up an appointment last week for his one of his more experienced colleagues to come back but never showed up.   I've been an Xfinity/Comcast/@Home customer for over 20 years. I'm on the verge of pulling the plug, getting FiOS like most of my neighbors and going back to to ADT! ... View more