BTW: I insert paragraph breaks but when I post it comes up as one long rant. I probably should preview my posts but this whole thing is wasting a bunch of my time. RICH TEXT is the answer.
I pay your company a lot of money for cable TV and internet. Over many years I have had issues with both but they were eventually fixed. I want to buy another much more expensive TV but if it wont work on your system I wont. Can you please fix the problem with my simple 1080P HD TV first before I spend silly money on a Sony 4K TV please.
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It is pretty much On Demand and it applies to shows such as "Vikings". I get the fact that many movies were shot in 2.35:1 format but we are talking television shows that air in 16.9:1 but then when you try and watch then On Demand, letterboxing. I have options on my TV to "fit" these shows to my screen BUT they don't look right. My peeve is I never had this issue before Comcast "reflashed" my XG2 box, I called and complained, I was told a "secret" code to enter on my remote ( it made the box 1080i - that was not helpful ), the telephone CS rep said that after I did that he was unable to get a signal from my box and it was broken, I told him I live 3 miles away from a Xfinity store and exchanged it. I had EXACTLY the same problem with the new box. Plus the CS people at the store are not exactly helpful nor knowledgeable. They are nice but lack any technical knowledge and a common phrase heard there is "That's weird, I have never heard of anything like that". OK, if it's so weird then why are there 50 people here at 9:01 AM on New Years Eve say EXACTLY the same thing and didn't the CS guy 10 feet away just say EXACTLY the same thing to the people who came in right behind me? ( I actually held the door open for them)
This all seems like a ploy to get me to pony up more of my money to rent a DVR box and DVR shows I am not home to watch. That's a ploy I don't care for. I'm sorry but there's nickel and diming and then there's just outright we'll raise some of our "fees" to unacceptable levels. $10 to convert broadcast TV to cable? Doesn't Comcast OWN NBC? Wasn't that a charge that didn't exist 4 or 5 years ago, then was a $1.50 then it just kept going up and up? The same for the the Regional Sports fee. These rates have gone up so fast and are different depending on the market you are in that even Google cant keep up with them. In the Chicago suburbs its $10 for TV and $8.50 for sports. That's $18.50 a month in whats called on the internet "cable junk fees". To me it is kind of like "resort fees" when traveling.
Look two months ago Comcast was able to show everything converted properly on a 60" 1080P 16:9 TV and now after the "reflash" I have black bars all over the place which I don't like. How hard would it be to reflash my cable box back to where it was? I don't want to see black bars and I don't want to see distorted pictures especially on a On Demand TV show. I get most movies are shot in 2.39 : 1 BUT when I watched "Wonder Woman" a year ago it was scaled fine to fit on my 16:9 TV. With the reflashing of my box I have letterboxing. That I don't care that much about but when the XG2 box doesn't even recognize my Samsung TV (N/A Undetected). When I asked the CS rep at the Xfinity store about this, guess what he said? "That's weird, I have never heard of anything like that". Does anyone who works at Comcast have any answers to this? OR...... Is this going to be one of those threads that gets marked "Accepted Solution” and archived?
If Comcast fixed what could be a box/TV handshake issue that would be an "Accepted Solution". I think a COMCAST EMPLOYEE needs to address some of these simple issues, I don't need to know the secrets of X1 but for 2K a year I really don't need issues that can probably be fixed easily by someone who has technical knowledge and knew what was going on.
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Most of my On Demand is exactly like that. I have black bars on top and bottom even though whatever I want to watch On Demand shows it's in HD. HD doesn't letterbox and talking to Comcast in Mumbai is useless. Comcast has done something to On Demand and HD in general. Basically if I'm unable to actually watch something when it airs, I have given up On Demand. I have talked and chatted with Comcast and my TV NEVER letterboxed before they reflashed my box last month.
I'm beginning to think that possibly there is two levels of HD OR Comcast doesn't have the bandwidth to broadcast On Demand in HD. Come on Comcast, how many people do you think are going to put up with this? My uncle has a different cable company in a different state and he is getting 4K UHD on many movies. To me it seems Comcast cant even master 1080P HD. I pay WAY TOO much for inferior service.
BTW: This all started when they reflashed my cable box last month, I never had letterboxing EVER in the past.
Big hint: 8K is coming and Comcast messed up regular 16:9 HD. The HD channels broadcast in HD but say I wanted to watch last nights "Vikings" On Demand, it would say HD but have black bars on top and bottom.
This is unacceptable and not worth $2000 a year. My box is a XG2 and was replaced a couple of weeks ago at a Xfinity store. The people there were clueless or lying. Less and less is in HD and yet the prices keep going up.
I have had Comcast at this location for 24 years and overall 35 years since I was 18 when AT&T bought my local cable company. In 35 years I haven't had one late payment. This is not how you treat loyal customers. My cable bill in 1984? $17. That included HBO, Showtime and Cimemax. It wasn't HD but it worked. Fast internet is cool but when I get home from work I would like to watch a movie. I don't need black bars on top and bottom of that movie. Fix this or admit that you are broadcasting On Demand in SD even though it says HD.
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The moral of the story is that after putting up with this noise since 1/1, it's magically gone. It was still doing it at 6AM but at 3:30PM it was gone. The letterboxing is still unacceptable but I can live with it because I think that is going to be the future of Chicagoland Comcast. Two things are for sure: I complained on the forum and my noise problem went away and I'm glad that I didn't spend almost a grand on a 70" 4K 2160P Sony before Christmas. I think it's going to be a while before Comcast masters 4K UHD, they pretty much ruined my regular HD experience. When is 1080P HD not really HD? When you have letterboxing when watching a On Demand movie on Comcast. I know I will never rent or buy a movie from Comcast, I have a 2 year old 1080P TV that worked great until the re-flash of the X1 box on 12/12. Nothing in HD ever letterboxed and it isn't some setting on my TV.
Thanks for fixing the sound though, it was driving me nuts. I can always go to a Redbox to rent a Blu-ray movie, it's only $2.
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I have been getting a static like sound on WLS (ABC) since 1/1/19. It is only on the HD feed and not on the normal or non HD feed. It is on both of my TVs which are connected to different brands of cable boxes. Regular channel 7, no noise, HD (channel 187) a steady low static sound. There is no static on any other channel. I called Comcast and got some outsourced person who could care but there are things on WLS that I do like to watch. The neighbor on one side of me has a dish and the other is in the middle of a major home renovation so no just walking next door to see if they have the same problem. I don't know if it's a Comcast issue or the WLS feed. My whole Xfinity experience has been pretty goofy since they re-flashed the firmware on the main X1 box on 12/12/2018. Two years with the same package I had no problems, now I get letterboxing On Demand on a 60" 1080P which I never had until I renewed my contract. The last month has been a hoot and I even exchanged my X1 box for a brand new one. I have been a customer for 24 years at my address and after seeing the new prices for 2019 this is pretty unacceptable. $10 for Broadcast TV fee and $8.25 Regional Sports Fee? That's $18.25 so my service should be better then ever. The problem is it's not, it's gone from good to unacceptable.
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