I spoke with a Comcast technician after I posted yesterday... Apparently, Comcast CAN and DOES automatically "lock you out" of your account if there is phishing activity detected by their security system. Calling a technician can establish whether you yourself changed your password or not (so remember the dates you change passwords) but does not say (or according to them anyway) whether it was a phishing activity that locked you out to begin with or system error. I was told that the phishing should only happen once from a specific source, which means you will be locked out once, then have to reset once. But as I said earlier in my post, I was locked out 2 Fridays in a row. I'm less likely to believe that there was phishing through my account from the same source twice in a row AFTER I have already changed my password, or from 2 different sources in a row. I have changed my password to a completely different one from the previous, so let's see what happens, but Comcast should also not yet rule out that this might be system error after all.
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The same thing has been happening to me 2 Fridays in a row. I just chatted with a Comcast technician and still no mention of this same problem ongoing for other customers. I suspect a connection between this and the fake email saying that my account will be terminated (which Comcast is supposedly working on now). I actually clicked on the link in that email which routed me to a fake xfinity page and asked me to log in. I of course logged in with my username and then password because of fear of losing my account. I got nervous then but nothing happened immediately until last Friday...
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