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About BethKatz
since
11-14-2006
BethKatz
Silver Problem Solver
6433
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622
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03-13-2015
12:55 AM
I don't know precisely when Comcast switched from POP to IMAP as the default email protocol. It is fairly recently - since beginning of 2015? So maybe not enough people know about it.
Most people want IMAP. It lets you delete mail once and have it happen on all devices.
But most of us also don't like change. I feel comfortable deleting anything on my phone in the POP accounts because it won't affect my desktop. But sometimes I want to see a message I received and downloaded to my desktop but I am somewhere else with my phone. My Gmail account is IMAP. I'll probably switch my Comcast account in the next few months.
Thank you for letting us know what worked for you.
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03-12-2015
09:22 AM
I don't know.
We can't look at your devices and see all the settings and how everything interacts.
I'm guessing it has something to do with an interaction between IMAP and POP or the difference between IMAP and POP, but you say you haven't changed anything anywhere.
If it were my account, I'd double check that the desktop computer is using IMAP for my account and leaving the messages on the server so that they can be accessed from the phone. But maybe some other customers have greater insight into this.
Edit: I checked with my husband because he has his mail set up differently than mine. His office computer accesses his Comcast mail as IMAP. His home computer accesses it as POP. The POP access is deliberately set to leave the messages on the server. So it is possible to access the same account with the different protocols, but you have to be careful. I don't know precisely when Comcast switched to IMAP being the default protocol, but that would explain in part why your wife's is POP and yours is IMAP.
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03-11-2015
11:10 PM
The settings in my screenshots are for POP accounts.
IMAP accounts need different ports - 993 for incoming and 587 for outgoing.
But most importantly, deleting from the server will delete from your phone.
Does your computer think this is an IMAP account or POP account?
Look at these settings for IMAP:
http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/
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02-19-2015
05:44 PM
2 Kudos
Let's try to answer again after reading more carefully ...
Is your mail set up as a POP account or an IMAP account?
These settings apply to all Apple products - iPhone, iPad, iPod Touch, Mac.
You need to set the username and password in two places - once for incoming and once for outgoing. The ports are different for incoming (995 to mail.comcast.net) and outgoing(465 to smtp.comcast.net). You need to turn on SSL and have password authentication.
Do not use Comcast in the "name" field as this is what recipients see as your short name. Use your real name there.
Check that your password is a strong one with upper and lower case letters as well as a digit.
Screenshots showing needed information. Your screens may be slightly different but info is correct.
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01-22-2015
07:56 PM
This is mostly a customer-to-customer help forum. So you can complain here, but most of the time Comcast employees won't read what you say.
I'm in a market where the usage cap is not enforced. Normally my husband and I run about 50 GB a month. We don't watch streaming movies. But our son was home from college (where he has unlimited and extremely fast internet) for a third of December and half of January. In December, we used 141 GB. In January, we have used 128 GB so far.
250 GB really isn't a realistic limit in these days of streaming content.
Comcast does seem to be exploring some higher caps. See this December 5, 2014 article about the various trials:
http://customer.comcast.com/help-and-support/internet/data-usage-what-are-the-different-plans-launching
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06-12-2014
11:06 AM
I'm going to move this post from the Macintosh area of the forum to the X1 area to get more relevant eyes on it. (I had moved it to Xfinity equipment, but I saw that ComcastTed had moved another remote question to X1, so X1 looks like the place where informed folks will look.)
You might want to look at the XR2 remote FAQs (frequently asked questions):
http://customer.comcast.com/help-and-support/cable-tv/xr2-remote-faqs
You might want to look at this page describing how to have an Apple TV respond to third-party remotes:
http://www.appletvhacks.net/2012/04/24/how-to-control-your-apple-tv-with-any-third-party-remote-control/#.U5nBVJRdU8I
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11-09-2012
11:57 AM
For those of you using iOS on iPhone or iPad, we've been suggesting using port 465 and SSL all along.
I have screenshots of the settings in this thread:
http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/Screenshots-of-iPhone-5-mail-settings/m-p/1439257#M214471
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04-17-2012
08:47 PM
You're welcome, everyone!
I like to look down this thread and see lots of thanks. This is one solution that keeps on helping.
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04-10-2012
10:38 AM
Split problem about logging in to this forum into a separate thread.
04-09-2012
10:09 AM
Try contacting Rick Germano for this customer feedback.
He doesn't read this forum and needs to hear your complaints. I believe he is responsible for staffing levels and prioritizing training. That's who I would complain to about paying the extra fee for "help" that didn't help.
https://www.comcast.com/Corporate/Customers/contactus/ContactUs.html
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04-05-2012
09:42 PM
I've notified the forum administrator about this thread and your experiences.
I'd still like to see if there is a common thread in the accounts that are having trouble.
griffelh, you have some accounts that work and one that doesn't. Do the others hit the same server? Is it the primary account? I'm not sure what else to try.
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04-05-2012
09:14 PM
I don't doubt that there is a problem. It seems to be cross-device and cross-OS.
When you (and I'm asking all of you having this problem) go into the web-based Xfinity Connect, which mail server are you hitting? For example, when I go to View Entire Inbox, the location bar shows me looking at:
sz0001.wc.mail.comcast.net
I'm asking about the sz0001.
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04-05-2012
08:51 PM
@griffelh wrote: Same issue here. Now, after resetting my password AGAIN, I can login via the comcast webmail interface only. If I try to login via a third party email program on my ipad or laptop I am getting a message saying my password is incorrect, while it most definitely IS correct!
I hear your frustration. On the iPad and Laptop (if a Mac), you need to set the password in two places - once for incoming and once for outgoing mail.
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01-26-2012
10:43 AM
Thank you acknowledged. You're welcome. You could mark my answer as a solution if you wish.
Note that the Xfinity Mobile app may be having some problems that the development team is aware of. Keep an eye on the mobile app forum and this thread there.
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01-25-2012
02:00 PM
The Comcast mail server is a POP server rather than an IMAP server. When a Comcast rep said to delete them on the server, they were suggesting that you use a mail method that has you acting on the messages on the server. The built-in mail applications aren't doing that. The web-based mail programs and mobile apps will do that.
So I'm guessing from your description that on your desktop and PC, you are using the web-based Xfinity Connect. It's possible that you are using an email client that is better than the Apple email clients at removing deleted messages.
On your iPhone and iPad, you are probably using the built-in mail client. Even though there is a setting to remove a message from the server when it is moved from the Inbox, that doesn't seem to work well.
A solution is to use the Xfinity Mobile app (newly updated this week) on your iOS devices. Or use the mobiel web mail through Safari (m.comcast.net) but the iPad version doesn't have delete on the menu. (bug) Or live with deleting the messages from the iOS devices however you wish and then removing more permanently from the other computers. That's what I do.
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05-21-2011
10:36 PM
I don't know what it means either, but that was what I was referring to.
I was throwing it out there as a possibility.
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05-21-2011
05:35 AM
Steve's right that the authentication username should not be xxxx@smtp.comcast.net. It should be xxxx (without even @comcast.net).
That you installed the Xfinity Mobile app is probably coincidental. Comcast changed what they are checking on authentication in the past few days.
On the iPhone, if you go to Settings > Mail, Contacts, Calendars > your Comcast account, scroll down to the Outgoing Mail Server and tap the arrow. On the next screen, you'll see the various mail servers you have set up. Tap the primary one at top. The next screen should look like this:
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03-02-2011
08:52 AM
3 Kudos
On the iPhone and iPad, you probably changed the password on the incoming mail but not the outgoing. They are separate because you can use the outgoing for other accounts (I do that for a couple of my non-Comcast accounts.)
On the iPhone and iPad (I'm looking at iPhone, but iPad is similar), go to Settings and then Mail, Contacts, Calendars. Tap one of the accounts. Scroll down to where it says Outgoing mail server and has smtp.comcast.net with an arrow next to it. Tap that. On the next page, there should be a primary server and it should be On. Tap On. That should get you to a page that looks like this where you can change the outgoing mail server password.
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