When Text Messaging capabilities were introduced to Xfinity Voice Landline (VOIP) customers a few years ago, the ability to send and receive messages via the website (Xfinity Online) worked great. Then it was dysfunctional for subscribers for sometime. Since the latest round of updates to the webpage, there is once again a "TEXT" section (header) when subscribers access the "Xfinity Voice" (phone icon) option via xfinity.com/comcast.net -- Subscribers can once again view and send text messages online from their Xfinity Landline. While I really like the new interface, has anyone noticed when you send a msg, the msg recepient sees a "phone number" unrelated to our Xfinity Landline Number?
For example, when I send a text msg, the recipient sees 916-572-1426?!? It's some Sacramento based number, whereas I'm in Colorado. Simply put, that's not my phone number. Because of spam filters and other security applications on devices, some of my messages are never received by intended recipients. How is this a good idea? Ugh. It gives the impression of "spoofing". With all of Comcast® Xfinity™ capabilities, why can't Text Msg recipients receive our actual number in which the message is being sent? After all, when text messaging was first introduced as an option, receipients actually received the message from our landline numbers. Perhaps Comcast® could investigate and implement a solution?
And just FYI, utilizing the Xfinity Voice Mobile App is not an option (solution) for this issue. I have reasons for using the text messaging capabilities via desktop web page only.
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What is your specific objection to Samantha Bee?
My response too, but rather than get into such details with the OP, the ancient American proverb comes to mind: "Don't Like It, then Don't Watch It"! After all, every Comcast® Xfinity™ subscriber is forced to pay for channels and programming we neither like nor have interest in. For instance, "Fox News" <Edited for violating forum guidelines: "Inflammatory">...therefore, I choose not to watch it and have a parental control blocking it from every screen in my home. Problem solved.
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The "HD technology fee" LOL -- Years ago now, the government mandated that all these networks be HD compliant to function with current technology...then they charge us for it?
Not true. The change was from analog to DIGITAL transmission (some low-power stations are still analog). Digital does not have to be HD. Many digital stations are just a single SD, or 6-8 SD's multicast.
You definitely make some valid points Andy. Yet it seems the point of the digital transmission requirement relates to HD capabilities; undoubtedly an amazing improvement over standard definition. The transition was legally required for "full-power" networks and seeing as our discussion here has largely involved major broadcast networks, that was my point. Perhaps the more relevant issue however, is that "cable systems" were NOT legally required to make the transition, yet they charge the HD fee while failing to provide numbers of channels in HD format (when the network feeds clearly exist in HD)! And that's notwithstanding the benefits reaped from bragging and marketing their amazing "Digital Tier" service. Meanwhile, the largest system in the country (Comcast® Xfinity™) remains well behind it's competitors for HD content in countless major markets. Excuses, greed, and the blame game shouldn't be their greatest attributes. The average consumer may be unaware of the nonsense at play, but many of us know better. Comcast has among the most brilliant business and technology professionals in existence....They have every resource and capability of meeting the reasonable and sensible demands of their customers, while continuing to turn impressive profits.
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I'm well versed in both my channel lineup and Comcast/Xfinity technology. I don't need an email at this time, but thank you. I use a variety of methods for viewing the lineup, such as with Xfinity online lookup and mobile apps. The problem is, outside of the main channels for premium networks, the other 20 or so HBO, Max, Starz/Encore channels are not broadcast in HD, thus the horrific resolution on modern HDTV's.
Unfortunately Che, it's just not possible for you to figure out what's going on with the communications, sync, and functional issues with my equipment. There are intrinsic, deeply flawed problems in the X1 platform that prevents appropriate communication/functionality with X2 cloud technology. If you keep reading on my account, you'll see countless executive escalations ranging from recent months to years! There are people at Comcast Center in Philly who know me both professionally and as a customer -- You'll see that I've had executives, members of technical and field operations management teams, and engineers in my home to investigate and document ongoing issues, errors, and problems. These are people who never go to customers homes, ever. Yet t hat's just how bad it's been and still is.
I do appreciate the gesture of being willing to help -- That's a real rarity most days!
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And here I just thought I was a complainer LOL. No, <Edited for violating forum guidelines: "Inflammatory">. sbwinter2, you're absolutely correct in that resolution has dropped substantially in our market -- Have you ever watched our local ABC affiliate KMGH-7? It's a grainy, smeary mess -- And looks that way on all 5 screens in my home. Ridiculous and so unnecessary. The "HD technology fee" LOL -- Years ago now, the government mandated that all these networks be HD compliant to function with current technology...then they charge us for it? As if they don't fee us to death as it is. It's sheer insanity -- Especially seeing as the networks had to comply anyway...it's not as if the tech-sector was gonna sit back and nurse the networks until they got it togther. <Edited for violating forum guidelines : "Inflammatory"> There's nothing like paying HD Fees for a channel line-up <Edited for violating forum guidelines : "Inflammatory"> that's viewable only on TV's which ceased production well over a decade ago. sbwinter2, we must be out of our minds paying for this nonsense? And to think much of Cable and Satellite TV was essentially born here in Colorado. John Malone isn't far from me. Both Dish and DirectTV are based here with massive operations. And yet we're lacking 30 or so channels that have HD feeds in most other markets. You'd think we would be the hub of pristine HD content. Kudos to Zapix! OnDemand is one feature of Comcast's that I've always believed is an amazing product -- There was nothing else like it until the competitors caught up. And yet with todays capabilities, Comcast still acts as if its impossible to upload programming instantly? Ugh. Just like you, we have to do the same thing in this market with HD content that's not broadcast OTA...must wait until the next day. <Edited for violating forum guidelines : "Inflammatory">
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I have additional usernames associated with my account and unfortunately the result has long been the same. Are you suggesting that my account may be coded in such a way to prevent me from accessing chat? When you say "Chat Support works here"? Where is "here"? And "millions of other customers"? That's exaggerated and not based on fact. Comcast's Chat Support metrics and specific support site url's don't even show "millions" of other customers using chat support exclusively. I know this factually because I've spoken directly with more than one Comcast Executive about it. This is not an issue limited to one customer and I didn't post it for that purpose -- Many are affected. It should be noted that the average customer doesn't even come to these forums -- They simply try another method of contacting support or give up. Hence, the consistently terrible rankings for customer service at Comcast/Xfinity.
If the chat platforms are working so great, then perhaps the original Comcast employee who responded to my OP forwarded it to the engineering team and they have been working on the issue? So again, w hat do the engineers who manage the support platforms have to say about this? If it's a staffing issue as to why chat stays in a perpetual state of "connecting", then the support operations team should get involved.
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I won't create additional usernames -- That's not a reasonable expectation. Chat Support should be available and working for all customers with their usernames. I've gone far and beyond what any customer should, to get this problem documented and addressed -- I've done my part. This is a Comcast/Xfinity problem. The real question is...What do the engineers who manage the support platforms have to say?
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The new Lineup has been Live in Colorado. Now, if Comcast® would just speed things up on this X1/X2 Platform. Given the caliber of Comcast®/Xfinity™ as a global enterprise/conglomerate, how can things be so ridiculously slow and antiquated? It's just unbelievable how poorly Comcast equipment fails to communicate with it's own network, its own cloud, and my devices.
Speaking of channels, how ridiculous is it that countless premium feeds/channels of HBO, Showtime, Max, and Starz/Encore aren't broadcast in HD? Doesn't Comcast realize how crappy standard definition looks on modern televisions? It's as if the programming team is living in 1990...light years behind Xfinity's content competitors. I'm sure greed is playing a role as to why Comcast® refuses to secure HD versions of all premium channels for their customers. For cripes sakes, Comcast® owns one of the Big 4. Will anyone be back at the table anytime soon to address this?
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In short, the answer to your question is Yes. I have also tried multiple browsers, PC's, devices, other networks and the likes as well. I've undoubtedly ruled out these chat access issues being related to my devices or user-error on my part. I'm fairly well-versed in technology and troubleshooting these kinds of things. As a customer who has dealt with countless technical issues with Comcast/Xfinity (for literally years), I have made an unbelievable amount of effort to have this chat functionality (or a lack thereof) addressed. Given the sheer amount of problems with my services and my demanding schedule, chat is often the most convenient method for attempting to have various issues resolved when I have a moment to do so.
It's beyond unacceptable that a multi-billion dollar global enterprise consistently fails to provide customers and users with every support medium available around the clock. I do appreciate your willingness to address the issue and look forward to hearing from you soon.
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In recent years, I have repeatedly reported that the chat option for contacting support is completely dysfunctional -- It's clearly a gross failure on Xfinity's part as there has been zero priority in addressing this issue. I've reported this issue at every level of the Xfinity/Comcast organization. There have historically been (what I call) two platforms for chat, the new platform ( https://customer.xfinity.com/help-and-support/chat/) and the classic platform ( https://www.comcastsupport.com/chat) , respectively. The new platform (see attached pic) remains in a perpetual state of "Connecting to Chat", and will remain in this state for hours until one simply gives up -- I recall only having connected to the new platform twice out of over 50+ attempts in the last few years. If the new platform is not working (which is some 99% of the time), I will then search "comcast chat or xfinity chat" on google where it would list the classic platform url as noted above. At which point, I must tediously fill out the required information and entire complaint again. Using the classic platform (see attached pic), I then reach a representative about 50% of the time. While happy to at least reach a live person, it often turns to even greater frustration -- Despite initially selecting the correct department in relation to my complaint/issue, nearly 100% of the time, I'm connected to the wrong department -- It turns into a full-blown disaster as poorly trained overseas support persons then spend half an hour or more bouncing me from one chat server/department to another. It's sheer insanity of the worst kind. And we're all sick of it.
What multi-billion dollar communications/media enterprise can't ensure that it's support platforms (chat or otherwise) are functional and attended to properly? As a customer who's services at any given time have been in a state of overall dysfunction (just reference my last 15+ Executive Escalations)...I made an attempt to utilize the chat option again this evening...and here we are another year later, with the same problem. Seriously, What is the The MALFUNCTION ?!?! Is there not someone at Comcast Center in Philly who can light a blazing fire under one of many thousands of employed people to see that millions of customers have access 24/7 to every support option??? It's not as if this chat support thing is some new phenomenon -- EVERY reputable enterprise in the world has this functional capability. To say this is ridiculous is putting it lightly. I'm sure I speak for thousands who refuse to accept anything other than a legitimate solution.
Do we have any reason whatsoever to believe that this issue will actually be addressed??
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Add me to the list of disgruntled Xfinity™ consumers demanding authenticated access to Starz® content at our leisure and on the platform of our choosing -- This is NOT a Solution and should not be classified as such, period. There's something to be said about a multi-billion dollar conglomerate throwing the equivalent of a juvenile tantrum. Comcast®Xfinity™ (and it's so-called professionals) ought to grow-up, get-it-together, and function in the real-world with a little diplomacy.
This is as ridiculous as it is disgustingly petty. Congrats to consumers who've axed their Starz® sub with Xfinity™ in exchange for a more inexpensive and unrestricted direct sub thru Starz® -- In fact, I stand with many who encourage it!
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Glad to finally see a post about this error. Unfortunately, I've experienced so many issues with my services, it's ridiculous. I have also frequently experienced Ipad "Playback Issue:: 8001" ("We're sorry, but we are not able to access this video stream. Please try another channel or program"). I have the X1 Platform service (Technically, the X2 Platform as DVR recordings are also saved on the Cloud in my market) -- In my case, this 8001 error mostly occurs with recordings which are saved on the cloud but no longer exist on my actual DVR (I've had countless receiver/equipment replacements) - While most of these errors are occurring for programs not currently on my DVR; I've also noticed on occasion that there have been 8001 Playback Errors with programs that do exist concurrently on my current DVR.
The error appears to be directly related to Apple/IPad devices, however, upon trying to access those same 8001 Error recordings on Android devices resulted in an error of it's own as follows: "Unhandled error:: 106000 Something has gone wrong".
I'd like to think the Comcast®/Xfinity™ Web/Mobile/Application Team will investigate and correct the issue, but my previous experiences keep me from being hopeful....
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Hi EG, While I appreciate your response, as stated in my OP, "calling in" has obviously done very little good at this point; hence my consulting the forum for advice. On the other hand, I did make a mistake in my OP stating that I had previous ability to change MAC Addresses with each of my "devices" -- That was incorrect. As another forum member stated, changing MAC addresses for "devices" could proove disastrous for networks. Nevertheless, after reviewing the situation again, it was only my Netgear Router (WNR1000) in which I was able to change the MAC address previously (by accessing "basic settings" in 192.168.1.1). Since switching to the Arris TG8626G/CT (given that it's an all-in-one gateway), I no longer have the Netgear router in service -- As such my issue is "not being able to change the MAC address for the "router" portion of this new Arris gateway". That said, how does one change the MAC address for the Router withing in the Arris TG8626G/CT ? This is critical for me given the very sensitive nature of my professional work. I would like to think it's possible, yet my only option may be to switch back to the previous Ubee/Netgear confirguration (which would defeat the purposes of why a switch to the Arris was implemented in the first place). I'd appreciate any thoughtful advice... Cheers.
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I've had countless issues with my Comcast/Xfinity service -- While I work directly with escalations executives / senior management (both on the customer service and technical side), unfortunately neither of these folks nor those they've consulted, can assist me questions related to MAC Address changes and my new Arris TG8626G/CT. For reasons which I won't go into detail here, I have a need to change my device MAC Addresses within my Router/Modem. This was an exceptionally easy task with my previous equipment (Netgear, Linksys Routers). Now, that I have an "all in one" Arris Modem/Gateway, this is apparently very complicated. Upon accessing my gateway at 192.168.100.1, I choose "Connected Devices" and then "View Connected Devices" -- I then click "EDIT" on the device of my choice, however it won't let me edit the MAC address. After clicking the "Static IP" radio button, the MAC address field opens up for editing, however it will not let me make changes. How does one edit device MAC addresses while utilizing the Arris TG8626G/CT? I've made every effort to troubleshoot and research the issue to no avail. Thanks in advance for any advice. Cheers, XfinityWatchDog
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