Just chiming in with my experience with X1. So, after having a horrible customer service experience beginning with returning my old box, I had to go through days and hours of customer service calls, had the first technician come with the old Motorola box and then a few days later another one with the new box in which I had an added service charge; which I might add is baloney when Comcast is pretty much forcing upgrades. I was told by the customer service rep at the store that they would credit me the service charge, but who wants to go and wait for 30-40 mins until they call your name/# to get a credit? Going to the store is another problem in and of itself. The only thing the store rep offered was for me to bring a copy of my bill to the store. The direct store number isn't listed online so I can't just call and get it taken care of over the phone. All that to say, I'm not in love with this box nor the experience I went through to get it. While it looks nicer, there are so many issues and problems that had I known tall th is before, I would've declined and just kept the old box. My main issues are with the resolution not saving the settings and reverting back to 480p as well as the brightness issue. In addition to all the other major missing features on the remote, my satellite box which is in my Living Room is not blocked by anything but has a horrible lag when scrolling through the menu. Luckily it's connected to the tv I watch less frequently, but it's still not a great experience when I do watch it. I hope that Comcast can get these issues resolved. My personal experience dealing with this has been awful. This all started with an old Motorola box that was overheating and from the moment I stepped into their facility to exchange it, this has been a mess. I've been with Comcast a while, but for the past couple years I have not been happy with my service.
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