About griffelh

They never notify anyone of anything in advance, including changes in password requirement. I am just about ready to permanently switch to gmail. ... View more

Mine is now working with the current pw, did not have to change it. Let's see how long it lasts. ... View more

Top management is on the case, though! Sheesh. The incompetence is incredible. ... View more

That would explain the password reset issue, not why the passwords do not work on pop server email clients. ... View more

Pehaps this Executive should send a memo to the techs regarding how to handle this. It is absolutely maddening dealing with tech support on these types of issues, as you can see from the chat extract that I posted. They have you do all the things you already tried and that are not the problem; then they blame the issue on third party software. ... View more

Gretchen, I have been having this problem for 3 weeks. The last two times changing the password solved the issue. Today it does not. Somehow my account and everyone else's here are in some way connected in having this issue. I have several other comcast email accounts that have never had any problems while this one does. Puzzling.  That is why I get so irritated in the chat help. They tell me it must be a problem with my third party application, yet the application works fine with multiple othe comcast accounts! ... View more

Another account on sz0068 is working fine and accounts on sz0090 are working fine. Griffelh is on sz0068 on pop servers do not work. Keep getting incorrect password error message, but the password works on comcast website, and I changed the password twice and still works only on comcast site. Griffelh is a sub-account, but is the main email that I use. ... View more

It may be time to permanently switch to gmail. I have used this account for 10 years, so it will be painful, as so many people have this email address for me, but this is just getting to be ridiculous.   Why would all third party programs tell me my password is wrong, when it is not? Comcast is somehow not verifying appropriately. ... View more

Here is the transcript of my oh so helpful chat session:   Mel > Hello Louis, Thank you for contacting Comcast Live Chat Support. My name is Mel. Please give me one moment to review your information. Louis > My Issue: Unable to connect to my xxxxx email account via POP server/SMPT. I am able to connect via the Comcast website. My other comcast email accounts are having no trouble. I have changed no settings and it worked fine this morning. Mel > Mel > I understand you have an email concern. Louis > Yes, as described above Mel > Okay. Mel > I am here to provide you with excellent customer service today. Please be assured I will do my best to help you with your concern. Mel > Louis, what email client are you using? Louis > Can you explain what the issue is? I can l ogin via the comcast website only. Pop server accounts and thrid party accounts are not working. Louis > Windows mail and ipad. Neither are accepting my password. I keep getting an incorrect password error. I even tried chaning the password and it still did not work. Mel > Okay. Mel > Thank you for those information. Louis > Everything was working fine this morning. I also have 3 other comcast email accounts that are all working fine via POP servers. Just xxxxx is not working, and that is the main email account that I use, so it is extremely irritating. Mel > Don't worry, with your cooperation we will exhaust all measures to address your concern the quickest time possible. Mel > It's actually like this. The Comcast email account is the email server and windows mail is a third party email client. You need to use the same password for your xxxxx@comcast.net email account as well as with your windows mail account for it to work. Mel > You also need to use the Comcast email servers and ports. Mel > Have you made changes to your xxxxxx@comcast.net email account or in your windows mail account? Louis > I have changed nothing today, and everything worked fine this morning. Louis > WHat port should I try? Mel > Okay. Mel > Please double check if you have the same password in Comcast.net email and in Windows mail. Louis > I do. I have rentered the password 10 times. It is the same. Mel > Okay. Mel > Kindly check in your windows mail if you have the following ports. Mel > Incoming port: 110 Mel > Outgoing port: 587 Mel > Incoming mail server: mail.comcast.net Mel > Outgoing mail server: smtp.comcast.net Louis > incoming is and has been set to 110. Mel > Okay. Louis > outgoing is set to 25 and has never been a problem Louis > the other 2 are as you have typed them Mel > Okay, please change your outgoing port to 587. Louis > OK, I changed it Mel > Alright. Louis > the account is still not able to connect to the server Mel > May i ask what do you exactly mean it's not able to connect to the server? Louis > I am getting the same unable to connect message, and then the account/password box pop up.....same issue I have been having, but only with this one account. ipad is not able to connect either. Louis > Do you have ANY idea why I would suddenly be having a problem with only ONE account? Mel > Okay, please close your windows mail account. Mel > Let me know if it's closed. Louis > ok, it is closed Mel > Alright. Mel > Now kindly log in to your xxxxx@comcast.net email account. Mel > Please click on this link to log in to your Comcast Email Account. https://login.comcast.net/login?s=wnamp&ts=f40c50ee Mel > Let me know if you're able to log in or not. Louis > I am logged in Louis > I have no trouble logging in via the comcast website, as I said to begin with. Louis > I just cannot use my ipad email program or windows mail, which is irritating. They worked fine until I got home this evening. Mel > Okay, thank you for confirming that. Louis > Every time I try to login via my ipad I am told that my password is incorrect, and it definitely is correct. Mel > Louis, can you try to change the password of your xxxxx@comcast.net email account then also change it in your windows mail account to make sure both are the same. Louis > I did that already. It had no impact. I tried that before I started this chat. Believe me, I tried all of the simple/easy things. This MUST be a setting or issue on the Comcast end. Mel > Okay, well actually this issue is beyond Comcast's support already since we checked and see that you are not having any problems with your Comcast email account. Please allow me to set proper expectations that windows mail is a third party email client, Louis. Mel > Have you tried contacting the administrator of windows mail already? Maybe there's a maintenance on there end or something. Mel > We also have checked and see that you are using the correct email ports and servers. Louis > Look, the comcast server is telling ipad pop server and windows mail pop server that my password is incorrect, on one account only. If this were a proplem with windows mail AND ipad, it would effect all of my comcast accounts, it would not single out this one. This IS a COMCAST issue. Louis > Sure, insteead of this being a Comcast issue, there must be something wrong with the windows mail program and the ipad mail app, both starting at the same time and effecting only one of my email accounts. Does that REALLY make any sense to you as a tech person????? Mel > I understand that but everything is fine with your Comcast email account. Louis > Sure, it just is not able to interact with ANY other email client. SO that sounds fine to you? Louis > This must be a SERVER issue, not an issue with my account! Mel > Okay. Louis > Well, you failed in your goal to provide me with excellent customer service. Thank you for wasting my time ... View more

I am sz0068 ... View more

I am now on chat with support. I just keep getting accused of typing the wrong password, and the password is correct! ... View more

I did. THIS IS A COMCAST ISSUE. All my settings and my passwords are correct!!!!! It is working fine on 3 accounts, just won't work on my main/most important account! ... View more

Same issue here. Now, after resetting my password AGAIN, I can login via the comcast webmail interface only. If I try to login via a third party email program on my ipad or laptop I am getting a message saying my password is incorrect, while it most definitely IS correct! ... View more