Yes, I know. I said I have had techs out to the house but they cannot do as you say unless the problem is happening at the exact time they are here. When they are here, things are running smoothly, thus they think nothing is wrong. It's the same thing with the cable going out in my neighborhood during a moderate rain storm. They can tell when I call that there is a problem ("Yes, there is an outage affecting customers in your area."), but by the time the tech arrives (days later) the storm is over and everything is working, thus they think nothing is wrong. At least they offer to give me a bill credit for the day every time it happens. The last tech that was here told me the upstream power level of 57 on my DVR was fine, which I'm pretty sure is not true. Sounds awfully high to me. And that was without the splitter. The upstream levels on my X1 modem/router also seem to be on the high side (52-53) but I don't notice any internet problems (unless it's raining and the whole neighborhood goes down.) Anyway, thanks for letting me know my recording is actually a cloud copy. That makes sense. It's close enough to watching live...a few seconds behind my rooftop OTA (which is always the case anyway) but a few seconds ahead of my brother's YouTube TV streaming, so I'm fine with it in these cases. Would be nice to get a solution from Xfinity, but I gave up on that long ago. Not sure how I can get a tech out here at the exact moment the error code problem is occurring. And they know about the storm outages (multiple people in my neighborhood report it every time) but they never do anything. Guess we're just supposed to live with it.
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