Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About tony_w
since
10-27-2004
07-06-2019
tony_w
Regular Contributor
78
Posts
3
Kudos
0
Solutions
07-06-2019
09:15 PM
The time stamp on my voicemail messages is one hour off. It seems like it's using the Eastern timezone, but I'm in the Central. I can't find any preference setting to fix this. Any ideas?
... View more
05-25-2019
06:27 PM
I never manually empty the trash. I think I did it once when I first got the DVR a few months ago just to test it, and never did it again.
But here's the thing, usually when I'm finished watching a show and I delete it, the DVR usage updates immediately. For example, I'm currently at 75% and I just finished watching a 1-hour recorded show and when I delete it the usage changes to 74%.
So it's obviously updating the free space when I delete the show, not when I empty the trash.
To test this, I just took a look and I had 21 "recently deleted" shows. I'm showing 74% full. I emptied the trash, restarted the DVR, double-checked that it now says 0 "recently deleted" shows, and the storage indicator stayed at 74%.
So emptying the trash had no effect on the usage indicator.
... View more
05-21-2019
04:58 PM
I have noticed some really odd things about the way my DVR reports the amount of available free space. A few examples:
It displays 86% used. I watch two saved 1-hour episodes of a show, delete them, then record one 30-minute show. Now it says 90% used.
It displays 82% used. I watch one saved 1-hour show and delete it. Still says 82% used. Overnight it records one 30-minute show. The next morning it says 74% used.
What's going on here? XG1-A box. All recordings are HD.
STB version AX013AN_3.6p6s1_PROD_sey
... View more
03-15-2019
10:12 AM
I just talked to an agent on the phone and they are aware of the problem. Of course no further info available, and no ETA on a fix.
... View more
02-20-2019
03:28 AM
I figured out I can use Xfinity Stream to watch my DVR recordings on my iPad or phone, but that requires wi-fi, which also is unavailable when I'm in the middle of a service outage. I even tried to access a few of the local Xfinity wi-fi hotspots, but those also apparently go down during a service outage. So that leaves me with streaming on my wireless plan, which would eat up my data allowance so that's not an option.
... View more
02-19-2019
12:15 AM
So I've been living with this X1 box for about 6 weeks. I love the 6 tuners and the way the guide integrates the DVR, On Demand and streaming options. The voice remote has also proved much more useful than I originally thought. It has taken some getting used to, but for the most part I'm pretty happy with it. However, in addition to the quirks I already mentioned I have found a flaw that will prove to be a deal breaker for me. When the cable goes out, the DVR becomes a useless brick. With the legacy DVR I could always watch my recorded shows even when the cable service was out, but not with the X1 box. The X1 won't even boot if there's no cable signal. Do I have a bad DVR, or is this the way it's supposed to work? This is a problem because we have service interruptions in my area about once a week, lasting anywhere from 1-12 hours. These are not interruptions specific to me, they are area-wide problems. I know this because when I call to report the outage I always get the recorded message saying it's a known outage affecting my X1 services in my area for X amount of people and we expect to have service restored at such-and-such time. And when I talk to an agent they always apologize and then offer to give me a credit on my bill. That's nice, but I'd rather have the service working. So, when the service goes out it's nice to be able to watch my recorded shows. With X1, I can no longer do that. Unless I'm missing something?
... View more
02-19-2019
05:11 AM
I use Xfinity Connect in Firefox (on my Mac) to check my email. I always login and check the "keep me signed in" box which usually works fine and keeps me signed in for weeks at a time. But for the past few days it keeps logging me out every couple of minutes. One time it happened while I was composing an email and I lost everything (nothing was saved in the Drafts folder).
Any idea what's going on?
... View more
01-17-2019
08:20 PM
It changed for me. Like I said, I now have 30-second skip forward on the pageup button, and 15-second skip backward on the pagedown key. They were definitely both 30-second skips before yesterday. There's a separate key above that does the 15-second skip backward. So now I've got that one and the pagedown button doing the same thing.
I tried rebooting the box (power off, wait a minute, power back on), but that didn't change anything.
Possibly related? I do notice my box is a lot more sluggish today. Opening the menus and scrollling through the program listings, etc. There's a noticeable delay while the screen redraws.
... View more
01-17-2019
01:14 PM
I had used the exit exit exit 0030 method to program my pageup/pagedown buttons for 30-second skips. It was working fine until last night, I guess during the nightly reset, when the buttons reverted back to 5-minute skip. So I did the exit exit exit 0030 again, but now I have pageup as 30-second skip forward, and pagedown as 15-second skip backward. How do I get pagedown to go back to 30-second skip backward?
... View more
01-06-2019
09:23 PM
The problem with using tuner swap the new way on X1 is that I have to plan ahead. I have to remember to record everything I want to watch, and everything I might want to watch, and then start watching on the DVR. If I'm watching a show live and then decide I want to record it...nope, can't do that anymore. And with the way I like to watch football, I will have to record the game I want to watch live, and also record NFL Red Zone (which runs 6+ hours!). That's the only way I can switch between the two with a working pause on X1. Not exactly user friendly.
I have also noticed that the X1 box is a bit sluggish compared to the legacy. Menus take longer to open, which makes navigating them a bit slower. I guess form over function here is inevitable. I'll get used to it. Not that big a deal.
That reminds me...Is there a setting to control how long the overlay stays on screen when I skip forward or backward? Or remove it entirely?
One more thing...When I say "fast forward two minutes" into the remote, it sometimes interprets it as "fast forward to minutes," which does not do what I wanted it to do. That should probably never happen.
But yeah, losing frame-by-frame and the multiple slow motions...that might be a reason to go back to legacy. We'll see.
... View more
01-06-2019
08:45 PM
I recently (finally) made the switch from a legacy DVR to an X1. Some things are better, some worse. I'm mostly ok with the changes, but I have some questions... The X1 box seems to be unable to record the live TV buffer. On the legacy box I could hit the record button any time while watching a show and the entire buffer back to the beginning of the show (or at the point where I changed the channel) would be recorded. But with the X1 the recording always begins at the time I hit the record button. Am I missing something, or is this just the way X1 works? With the legacy box I could use the "tuner swap" method to watch two shows at once. I could pause one, switch to the other tuner and watch a while, pause and return to the first tuner and resume from where I paused it. With X1 it seems like the only way to watch like this is to record everything and then use "last" two switch among the recordings. This will take some getting used to (and a few extra keystrokes on the remote), but I can get used to it. Seems like a waste of DVR space though. Another way I watched on the legacy box was to pause live TV and then watch something on the DVR for a while. I could always return to the live TV and resume from where I left off. Again, X1 seems to not work like this. Whenever I pause live TV and start watching a DVR recording, returning to the live show always returns to live, not where I paused it. When setting a series recording, the legacy box used to give me more options for adding extra time. There are a few shows that run 1 minute late, so that was a nice option. But the X1 apparently has 3 minutes as the minimum time. Again, am I missing something, or is adding 1 minute really not an option on X1? Maybe this doesn't really matter since there are 6 tuners on the X1 so even with 3-minute padding I'll probably never run into clipping like with the 2-tuner legacy.
Speaking of padding, I have the preference set to pad all recordings. But am I correct in assuming that this works only for series recordings? I don't think I'm getting any padding for shows that I just record once (manually).
I guess most of these are quibbles with the way Comcast wants me to record everything and not bother with the live TV buffer. I suppose I can get use to it eventually. But then there's this... Is frame-by-frame advance really gone? No slow-mo rewind at all? And there's just one slow-mo forward speed that isn't very slow? I'm a big sports fan and I use these all the time on the legacy box. It's almost a deal breaker for me. Not sure I can ever get used to not having them.
... View more
03-30-2017
04:10 PM
1 Kudo
I can't believe this is 2017 and I have to ask about HD channel availablity, but...
I'm in the Chicago area, and none of these channels are available in HD:
TV Land
GSN
ESPN Classics *
Antenna *
Me-TV
Me-Too
* I think ESPN Classics and Antenna might not broadcast in HD, but the others do.
Also, most of the premium channels besides the main one (ie. HBO Signature/Family/Comedy, MMAX, AMAX, SHO 2, SHO C, SHO X, etc.) are not HD.
What's the reasoning behind not offering the HD version of these channels?
... View more
Latest Tags
No tags yet
