About ComcastShannon

ComcastShannon · ‎04-02-2015

An issue causing this error has been resolved. Please try again. Thanks, Shannon

ComcastShannon · ‎04-02-2015

An issue causing this error has been resolved. Please try again. Thanks, Shannon

ComcastShannon · ‎04-02-2015

Meembutter, Comcast Labs is a test app and you should download the Xfinity Home app with the black icon here: https://itunes.apple.com/us/app/xfinity-home/id418965252?mt=8 Let me know if you continue to have trouble. Thanks! Shannon

ComcastShannon · ‎03-04-2015

Hi MarionHarry, I sent you a private message. If this doesn't resolve your issue please let me know. Shannon

ComcastShannon · ‎02-24-2015

Hi, I sent you a private message regarding your problem. Shannon

ComcastShannon · ‎01-20-2015

Hi Dnmssy, Your broadband and celluar network connectivity (on your touchscreen) keep going doing and your broadband is currently down. Can you please try resetting your cable modem: http://customer.comcast.com/help-and-support/internet/power-cycling-your-modem/ Thanks, Shannon

ComcastShannon · ‎01-14-2015

Hi, Can you please try again. You account was recently activated and you should be able to login. Let me know if this is not the case and I will investigate again. Thanks, Shannon

ComcastShannon · ‎12-16-2014

Hi MarkusH, I have opened a ticket with our customer support team. Someone will be reaching out to you soon. Shannon

ComcastShannon · ‎11-11-2014

Hi, If the email address you signed up with Xfinity Home is not a Comcast domain you cannot use the mobile app. I sent you a private message. Shannon

ComcastShannon · ‎11-11-2014

Hi dzamy, Most people on this thread are having 43500 errors on login. It sounds like you are getting a 43500 while trying to Arm/Disarm your system which is a connection issue we are also monitoring. We are working to improve overall connections but the stronger your celluar and internet connections, the less 43500 you will have. We are activately working to reduce the number of 43500s and continue to watch this error on a daily basis. Shannon

ComcastShannon · ‎11-11-2014

Hi WillieStylez, We are aware of this issue and are working to add the ability to use multiple accounts. Shannon

ComcastShannon · ‎11-06-2014

Hi, Are you getting this issue on the web portal as well. If not, can you please try clearing your data on the app? If you are seeing the same issue on the portal, can you try unplugging and replugging your camera? Thanks, Shannon

ComcastShannon · ‎11-05-2014

Hi, We are investigating your issue. Shannon

ComcastShannon · ‎11-05-2014

Hi, We are investigating these camera issues. Shannon

ComcastShannon · ‎11-05-2014

Hi xxbillqxx, I sent you a private message and your problem should be resolved. Thanks, Shannon

ComcastShannon · ‎11-05-2014

Hi Thebeast07, I sent you a private message. Shannon

ComcastShannon · ‎10-27-2014

Hi Bcarter8, Are you still experiencing this camera issue? It looks like there are successful wifi camera calls happening. Shannon

ComcastShannon · ‎10-26-2014

Hi, Can you please try turning your device into portrait mode? There's an issue where the login information isn't visible on the screen in landscape mode. We have submitted the fix to the Apple store so our next version will allow you to use the login screen in landscape mode. Thanks, Shannon

ComcastShannon · ‎10-26-2014

Hi, Can you please try turning your device into portrait mode? There's an issue where the login information isn't visible on the screen in landscape mode. We have submitted the fix to the Apple store so our next version will allow you to use the login screen in landscape mode. Thanks, Shannon

ComcastShannon · ‎10-25-2014

Thanks for the feedback DougkAR. We will look into this issue. Are you seeing a camera icon or a black screen on your camera in the app? Shannon

ComcastShannon · ‎10-25-2014

We have a fix for this and are submitting to the Apple store. You'll see a new version soon. Shannon

ComcastShannon · ‎10-24-2014

Hi All, Can you please try turning your device into portrait mode? There's an issue where the login information isn't visible on the screen in landscape mode. It's an iOS 8 issue and we have a fix, but it's not in the app store yet. Thanks, Shannon

ComcastShannon · ‎10-24-2014

Hi, We are trying to replicate and resolve this issue. Can you please try turning your device to portrait mode? Thanks, Shannon

ComcastShannon · ‎10-24-2014

Hi, Can you please try turning your iPad into portrait mode? Shannon

ComcastShannon · ‎10-15-2014

Hi, It looks like you have two version of our app installed: our "Comcast Labs" app (which is used for testing) and our production Xfinity Home app. Can you please delete both apps and the reinstall the production app which is the black and red icon app and can be found here: https://play.google.com/store/apps/details?id=com.comcast&hl=en Thanks, Shannon

ComcastShannon · ‎10-15-2014

Hi rrdcamper4, Your broadband is down which means your touchscreen (panel) is offline. In order to arm/disarm your system you need to restore internet connectivy to your touchscreen. Please go here for troubleshooting steps: http://customer.comcast.com/help-and-support/home-security/xh-offline/ Shannon

ComcastShannon · ‎10-14-2014

Hi, It looks like you signed up with Xfinity Home under a non Comcast email domain. You cannot use the mobile app unless you login with a Comcast email. I can help you open a ticket with Customer Support if you private message me some details or you can call our support number and ask an agent to set one up for you. I have already sent you a private message. Thanks, Shannon

ComcastShannon · ‎10-03-2014

Hi Shellz206, I just sent you a private message. Thanks, Shannon

ComcastShannon · ‎10-03-2014

Bg1, Looks like a tech followed up with you and your issue is resolved. Let me know if you if you have any other issues. Thanks, Shannon

ComcastShannon · ‎10-03-2014

Hi Shellz206, I'd love to help you troubleshoot your issue more. You can log into multiple devices at the same time with the same user name. You should not be getting an error. Thanks, Shannon

ComcastShannon · ‎10-03-2014

Hi, We are working on setting up multiple accounts. That feature will be available soon for the Xfinity Home apps. Shannon

ComcastShannon · ‎10-02-2014

Hi CarolynH123, A 21001 is just yet another general way of saying: an error occurred during login . I've sent you a private message. Let me know if this doesn't resolve your issue. Thanks, Shannon

ComcastShannon · ‎10-02-2014

Hi scottwb19k, Were you able to resolve your issue or should I open a ticket for you? Thanks, Shannon

ComcastShannon · ‎09-23-2014

Hi Tech_Eric, I have privated messaged you. Thanks, Shannon

ComcastShannon · ‎09-12-2014

Hi, Are you unable to login to the web and mobile app? Shannon

ComcastShannon · ‎09-12-2014

Hi, I just sent you a private message. Shannon

ComcastShannon · ‎09-11-2014

Moved:

ComcastShannon · ‎09-08-2014

Tejmn, I just sent you a private message. Thanks, Shannon

ComcastShannon · ‎09-08-2014

Roadie2000, What color is your Xfinity Home app icon? Thanks, Shannon

ComcastShannon · ‎08-28-2014

Hi, Can you please tell me a little more about your experience? Do you change the thermostat on the app and then have to exit and enter the app again? Or the physical thermostat? Or both? Thanks, Shannon

ComcastShannon · ‎08-26-2014

Hi, Please try uninstalling and reinstalling. It sounds like the app didn't install properly. Thanks, Shannon

ComcastShannon · ‎08-26-2014

Hi, I sent you a private message. Thanks, Shannon

ComcastShannon · ‎08-19-2014

Hi, We've identified an issue and will have a fix soon. Thanks, Shannon

ComcastShannon · ‎08-18-2014

Hi, Are you logging in with the primary Xfinity Home Comcast email account that you signed up with? Our mobile app only allows you to login with that address even though our other sites may allow you to use secondary addresses. We are currently working to resolve this issue. Shannon

ComcastShannon · ‎07-25-2014

White_noise, Can you tell me which account you are still seeing the 43500 on and what device? Thanks, Shannon

ComcastShannon · ‎07-09-2014

Hi Adas1520, It looks like your touchscreen panel is offline. Can I help you troubleshoot? Would you like me to open a ticket for you and have a Comcast representative contact you? Shannon

ComcastShannon · ‎07-09-2014

Hi, What type of device are you using? What is the color of the app icon? Thanks, Shannon

ComcastShannon · ‎07-01-2014

Hi Delanuez1, Is your issue resolved? Thanks, Shannon

ComcastShannon · ‎06-27-2014

Hi Motownwv, Please check your private messages. Thanks, Shannon

ComcastShannon · ‎06-26-2014

Hi xx_babygurl_xx, Can you please tell me what action you are completing when you are getting the 43500s? Are you able to dismiss the error and continue using the app? Thanks, Shannon