I have an X1 box with the voice command remote that randomly (and continually) will be "off-line" when I turn the TV on. Essentially, I have a black screen, where my Sony Bravia states the message "HTML 2 - no signal" (as that the input used for the X1 box). I have to unplug the X1 box and wait for it to reboot, which takes forever. I actually swapped the box out 3 times, only to find out by a repairman months later that there is some "compatibility issue" where the X1 box is not "remembering" at what resolution to deliver programming. He told me to hold the exit button on the Xfinity remote for 5 seconds, then type 1080. I did this and worked ONE TIME only. Ever since it has gone out again and I attempt this quick fix, it does not work, and have resorted to unplugging the box and waiting for it to reboot. It is super frustrating, when I don't even watch TV that often, overall, and I just want to walk down into the family room after a long day and relax with some show, and this is what I continually deal with. Sometimes it will be fine for 3 or 4 days in a row and will be "online" when I turn the TV on, then, out-of-the-blue, it's a black screen again. It seems to do it more and more frequently lately. My TV is up-to-date on it's software, and the repairman made it sound like Comcast is aware of this issue yet is doing nothing about it. My parent's have DirectTV and DO NOT deal with any of the bizarre issues I have with COMCAST. When I had the older set-top box without the voice remote, I NEVER had this issue. In fact, that box would turn off with the TV, but this stupid new one is set to be "online" constantly, which is probably one of the problems with it. Once it loses signal with a TV that is turned off, it apparently doesn't know what to do. This is just ridiculous. As always, Xfinity increases prices on just about everything they can, but they can't deliver reliable service on much of anything we're paying for. I'm at that point of saying "cut the cord." It's been a long time coming. Can somebody fix this issue, please? Can somebody provide any guideance, please? Is there anyone at Comcast who knows anything about how to provide reliable service?
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