About FrankRossi

Comcast please send your customers an email and/or text message once you are having outages with the security system.  I was on the phone for two hours last night and could not get through.  I gave up and went to sleep and called in the morning and it took an hour and a half to speak to someone.  Security systems need to always work and my experience with Comcast has seen many problems and outages over the past year.  I am disappointed to say the least. ... View more

I am having the same problem and cannot login to the portal or the app.  I tried calling tech support and was on hold for fifteen minutes and then was disconnected. Any solutions? ... View more

Comcast technician came out on 11-24-14. He tried everything but could not get the problem resolved. He wanted to install a new thermostat but he could not delete the the old thermostat from the xfinity tablet. Also, we noticed that the incorrect time is on the thermostat even though the tablet shows the correct time and anytime we change the temperature on the tablet it takes a long time to set and sometimes we get an error saying it did not set try again. He made several calls to high level support but they were not able to figure it out. So basically, the only way to set the temperature is by using the actual thermostat. Comcast Larry any recommendations to this problem? Thanks ... View more