About bmiksa96

Hi Johnman215, This solution only applies if the problem is you are unable to log into your secondary email accounts. So after logging into your primary email account from the Xfinity homepage, you should see the email "envelope" icon (just to the right of center in the black toolbar at the top of the page), . Clicking on that icon should put you automatically into the "mail" tab and then follow the directions I outlined starting at #3.   Hope this helps.... ... View more

YW---Glad to see this solution is still working ! ... View more

With absolutely no help from Comcast, I figured out the solution----   Log into your primary email account Make sure you're in the "Mail" tab (between "Xfinity Connect" and "address book") Go to the far upper right corner and click on the "cog/wheel" icon (just to the right of the "?" icon) There will be several options, click on "Settings" Then go back to the far left side margin and click on "Accounts" (which is just below "basic settings") In the middle of the screen, all your secondary accounts should be listed. There should be a "disabled" notation below all the email accounts that have been generating the "disabled" error message. For each account that is disabled, click on the corresponding "edit" button to the right. Scroll down to the "password" field, clear out the existing password (it will just be a series of dots),re-input the password, and click the "save " button. That should fix it---good luck!   ... View more

I did all their suggested fixes---still not working right. Anyone from Comcast know what's really causing the issue? ... View more

Me too--works on my iphone. Wonder if Comcast is working to resolve the issue (if enough people are having the same problem) or if we will have to individually waste hours talking to CS reps that tell us to reset our passwords, restart our computers, and other useless steps before "escalating" to someone with actual technical knowledge? ... View more

I started getting the same message today as well. I can log into the primary account and each individual secondary account separately without an issue, but get the "invalid credentials" error when I am logged into the primary account and try to open a folder for a secondary account. Went to the "Users" tab---no credentials errors are being shown. ... View more