X1 companion box issue. Just exchanged old box for new but same error happens. Change channels, new channel logo appears with flashing dots below on black screen. And goes no further. No channel picture or sound. Can change channel with remote but only see new logo and same flashing dots. Power down and unplug box for reboot. TV shows "no signal" on screen as it should. HDMI connection. Plug box back in, power up. No signal to TV (Sony EDTV). Reset box with smartphone app. Lights on box flash. No signal to TV. Call to tech support for their refresh. No signal display on TV. After waiting 20-30 minutes, tried unplugging HDMI from back of box, then plugging back into box. Sound and picture pop on TV. Next night, same issue. unplug and refresh (including HDMI) but this is not what I am paying a couple of hudred dollars a month (triple play package) for. Big hassle. Ideas? Signal problem to companion box? Is box able to self-test and display for signal strength? And why does the HDMI have to be disconnected from the box and reconnected each time before the signal will register on the TV? Thanks for any helpful feedback.
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