This info cost me 4 hours yesterday on the phone with Comcast. Between spending ages talking to various clueless Comcast people and waiting long periods in between to be transferred I finally got escalated to a guy in Customer Security Assurance who fixed the problem in 2 minutes. Go to Xfinity.com. Log in. Click on the email (the envelope) icon on the top right menu. On the next screen click on the little "gear" looking icon at the top right of the window. You'll get a pull down menu that includes Settings. Click on it. Then you'll see a menu on the left side of your screen. Click on Filter Rules. There is a blue button on the right that says something about rules. I can't remember exactly what it is, but I think it was "No Rules." The Comcast guy told to click on it and when I did it changed to say "Add Rule." Making that change somehow magically allowed me to receive Amazon email. The Comcast guy waited while I tried to access my Amazon account and get a security code from them by email. I received the Amazon email right away. (My Amazon account had been locked because of someone else trying to access it from an unfamiliar device. The hacker also was able to keep me from receiving email from Amazon. God knows how they did that, but Amazon says it happens all the time. The Amazon people told me as soon as I got this straightened out with Comcast I should change both my Amazon and Comcast passwords and also change the primary email address associated with the Amazon account).
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