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DoxRus · ‎02-19-2021

I went to our local Xfinity store to return my rented cable modem and complained to the manager about this issue was taking so long to resolve (around 3 weeks). He setup a call to have a technician come out. They came the next day and were able to get my phone working. They replaced all my cable splitters, put a filter on the line, and reactivated the modem. This time it worked. I don't believe replacing the splitters fixed the problem. I don't know if a technician that comes to the house has a special way of reactivating the modem or it just takes 20+ times to reactivate it. It should have activated the first time. But I am happy now that everything is working! 😀

DoxRus · ‎02-04-2021

I purchased an Arris SVG2482AC cable modem with WiFi and Voice over a week ago. I had Comcast activate the modem then and was able to use the internet but the voice service did not work. The Tel1 led does not light nor do I have a dial tone. I replaced a rented cable modem from Comcast and everything worked at that time. This new modem is on the Xfinity website as a compatible modem. Last Friday Jan 29 my call was escalated to second level support and they said they would call me. When they did not call by Monday I called again and was told they would call me. I was given the case number CR94915869. When they did not call by Wednesday I called again and again was told they would call me. This time they gave me case number CR949156859. This is not good support. I have been without phone service for over a week. How can I get this escalated a again? Do I need to contact the CEO of Comcast to get someone to fix this problem? Very disappointed Fred

About DoxRus

Re: New purchase Comcast compatible modem, internet works but voice does not.

New purchase Comcast compatible modem, internet works but voice does not.