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About NellieNobody
since
06-08-2009
12-14-2020
NellieNobody
Contributor
25
Posts
10
Kudos
2
Solutions
12-07-2020
04:30 PM
Is there any way to access the "My List" menu without using the voice feature?
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12-05-2020
01:35 PM
I already have Amazon Fire TV, but thought I'd try Xfinity Flex just to see what it's all about. There is no comparison. Fire TV is much more powerful, easier to use, and offers a heckuva lot more. Flex is downright clunky. Two questions: One: Is there a user guide that explains how to use the remote and the user interface? Two: How do I add and remove programs from "My List"? Mine somehow got populated. I don't remember doing that, but I'd like to make some changes.
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04-27-2020
01:06 PM
1 Kudo
@SteveAreno wrote:
I am also having this problem.
Well, I just discovered my own answer, despite the confusing error message and previous answers given in this forum.
You CANNOT correct this from the primary user's account settings (My Account > Users).
You CAN correct this from the primary user's mail settings (My Account > [email icon] > [settings gear icon] > Settings > Accounts). Here are the steps.
Step 1: Next to the suspect secondary user's name, click "Edit". The "Edit mail account" dialog box appears.
Step 2: In the "Incoming server" area, re-type the suspect user's password.
Step 3: In the "Outgoing server (SMTP)" area, be sure "Authentication" is set to "As incoming mail server".
Step 4: Click "Save".
The system should indicate that the user has been added correctly and you shouldn't see error messages any more.
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04-21-2020
02:44 PM
@SteveAreno wrote:
I am also having this problem.
You and I are not the only ones. For me it's only happening with a relatively newer account. The other accounts seem to be okay.
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04-19-2020
10:13 AM
1 Kudo
I am having the same issue that a lot of your customers have been having.
When I log onto my primary email account, the following error message appears in a pop-up: "Your mail account username@comcast.net was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again", where "username" is a fairly new secondary account. This has not happened with my older secondary accounts.
I am not able to access this account's email from my primary account, but I am able to log onto this account and send or receive email.
This error message is vague and unhelpful. From my primary account, I have changed the password on this secondary account, but that does not make any difference. I have deleted and re-added the account, but that does not make any difference.
Given how many other customers have been having the same issue and how long this issue has been happening, I would think you'd have a fix for this.
Using Windows 10 and the latest version of Firefox.
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02-27-2020
01:40 PM
1 Kudo
@ComcastSarah wrote:
Where are you watching PBS? Is it within another app?
On Amazon Fire TV and elsewhere, PBS has its own easy-to-use app. It doesn't seem to have one on Xfinity Flex, though. I sure can't find one. If I want to watch any PBS programs, I have to go to my search history and click the PBS icon there. Then I have access to the programs, some of which I have marked as favorites, but there is no one place to view favorites.
I am finding Flex terribly user-unfriendly! Amazon Fire TV is much, much easier to use!
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02-24-2020
12:45 PM
@CCAndrew wrote: There’s no pinning option available. Use the voice command favorites or PBS
Thanks, but no thanks. I'll stick with Fire TV.
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02-24-2020
12:05 PM
I already have Amazon Fire TV, which is way easier to use. How can I access the PBS app without having to search for it every time? Can I pin it to the Flex home screen? Where can I find the series I have marked as favorites? Flex is pretty useless without those abilities.
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12-23-2019
12:29 PM
How can I stop Xfinity from sending messages to the other users on my account?
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12-03-2017
12:26 PM
I am able to set recordings from the X1 listings on my TV screen. However, I am not always able to set them from the tv.xfinity.com/listings page because the record function intermittently disappears.
This is true from both a Windows 7 and a Windows 10 computer and from both Firefox and Internet Explorer. All computers and browsers have the latest updates and plug-ins.
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