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About NellieNobody
since
06-08-2009
05-29-2020
NellieNobody
Contributor
23
Posts
10
Kudos
2
Solutions
04-27-2020
01:06 PM
1 Kudo
@SteveAreno wrote:
I am also having this problem.
Well, I just discovered my own answer, despite the confusing error message and previous answers given in this forum.
You CANNOT correct this from the primary user's account settings (My Account > Users).
You CAN correct this from the primary user's mail settings (My Account > [email icon] > [settings gear icon] > Settings > Accounts). Here are the steps.
Step 1: Next to the suspect secondary user's name, click "Edit". The "Edit mail account" dialog box appears.
Step 2: In the "Incoming server" area, re-type the suspect user's password.
Step 3: In the "Outgoing server (SMTP)" area, be sure "Authentication" is set to "As incoming mail server".
Step 4: Click "Save".
The system should indicate that the user has been added correctly and you shouldn't see error messages any more.
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04-21-2020
02:44 PM
@SteveAreno wrote:
I am also having this problem.
You and I are not the only ones. For me it's only happening with a relatively newer account. The other accounts seem to be okay.
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04-19-2020
10:13 AM
1 Kudo
I am having the same issue that a lot of your customers have been having.
When I log onto my primary email account, the following error message appears in a pop-up: "Your mail account username@comcast.net was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again", where "username" is a fairly new secondary account. This has not happened with my older secondary accounts.
I am not able to access this account's email from my primary account, but I am able to log onto this account and send or receive email.
This error message is vague and unhelpful. From my primary account, I have changed the password on this secondary account, but that does not make any difference. I have deleted and re-added the account, but that does not make any difference.
Given how many other customers have been having the same issue and how long this issue has been happening, I would think you'd have a fix for this.
Using Windows 10 and the latest version of Firefox.
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04-12-2020
12:30 PM
How can I stop Xfinity from sending account-related messages to the restricted users on my account? I can't see a setting for that anywhere.
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02-27-2020
01:40 PM
1 Kudo
@ComcastSarah wrote:
Where are you watching PBS? Is it within another app?
On Amazon Fire TV and elsewhere, PBS has its own easy-to-use app. It doesn't seem to have one on Xfinity Flex, though. I sure can't find one. If I want to watch any PBS programs, I have to go to my search history and click the PBS icon there. Then I have access to the programs, some of which I have marked as favorites, but there is no one place to view favorites.
I am finding Flex terribly user-unfriendly! Amazon Fire TV is much, much easier to use!
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02-24-2020
12:45 PM
@CCAndrew wrote: There’s no pinning option available. Use the voice command favorites or PBS
Thanks, but no thanks. I'll stick with Fire TV.
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02-24-2020
12:05 PM
I already have Amazon Fire TV, which is way easier to use. How can I access the PBS app without having to search for it every time? Can I pin it to the Flex home screen? Where can I find the series I have marked as favorites? Flex is pretty useless without those abilities.
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12-23-2019
12:29 PM
How can I stop Xfinity from sending messages to the other users on my account?
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12-03-2017
12:26 PM
I am able to set recordings from the X1 listings on my TV screen. However, I am not always able to set them from the tv.xfinity.com/listings page because the record function intermittently disappears.
This is true from both a Windows 7 and a Windows 10 computer and from both Firefox and Internet Explorer. All computers and browsers have the latest updates and plug-ins.
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