Xfinity TV-GO was working just fine on my small android notebook until your company redirected me to install "New and Better app" once I did that I can log in and see all the channels, but once I try to play it I het this message:
"We're Sorry. Because of the security protocol required by our network partners, you can enjoy this video on your mobile device only"
Is my 11" notebook not mobile device? Why did you delete functionality from my service when I still pay the same fee?
On your front page there is a statement “TURN ANY DEVICE IN A PERSONAL TV SCREEN"
As you can see the keyword is "ANY DEVICE" it is not for you to decide; I'm paying for service and since you are not supplying the device you should allow me to watch it on anything from "google glass" to 120" screen TV.
I believe it is time to petition FCC to clarify this problem.
PS: I understand that you are collecting $10.00 for every box times millions, but time is changing and other companies already offer compatible product.
Where is the Roku app by the way? It was going to be ready by late fall 2016; any news on that?
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I'm subscribing to Xfinity streaming only service. I'm using it on my iPhone and my wife is using it on small Android notebook. Until this point our app of choice was Xfinity TV-GO; however Comcast recently deactivated this app and forced us to install Xfinity TV. It still work fine on iPhone, but after installing it on notebook I can log in and I see all the channels, but if I try to play any of them I get the following message; "Because of security protocol required by our network partners, you can enjoy this video on your mobile device only" I try to uninstall reinstall, but still the same problem. Why will new app be any different than TV-GO as far as functionality?
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