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About greperror
since
09-29-2003
08-03-2020
greperror
Frequent Visitor
11
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5
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0
Solutions
08-03-2020
01:17 PM
Update ...literally nothing from Comcast on this ... At wits end might just purcase another brand Modem as suggested in earlier post and see if that works..
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07-27-2020
06:53 PM
So after vist where lines were checked made sure tight etc .. Technition noticed an attenuator dongle attached on cable entering modem (something previous Tech must have put on many years ago) He seemed confident that was the cause however No bueno... Next day issue resumed like clockwork. I went to comcast store and they suggested updating firm ware , but ARRIS site has none stating that the ISP pushes the firmware (Im on HW version 6 , but not sure if that correlates to Firmware) I thought about doing the LAG as well , so thank you @kanick for ruling that out too..
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07-24-2020
01:22 PM
Of course just as I hip post on the above this happened 😡 7/24/2020 10:20:30 AM - Reply from 23.74.253.169: bytes=32 time=173ms TTL=53 7/24/2020 10:20:31 AM - Reply from 23.74.253.169: bytes=32 time=170ms TTL=53 7/24/2020 10:20:32 AM - Reply from 23.74.253.169: bytes=32 time=170ms TTL=53 7/24/2020 10:20:37 AM - Request timed out. 7/24/2020 10:20:42 AM - Request timed out. 7/24/2020 10:20:47 AM - Request timed out. 7/24/2020 10:20:52 AM - Request timed out. 7/24/2020 10:20:53 AM - Reply from 23.74.253.169: bytes=32 time=192ms TTL=53 7/24/2020 10:20:58 AM - Request timed out. 7/24/2020 10:21:03 AM - Request timed out. 7/24/2020 10:21:08 AM - Request timed out. 7/24/2020 10:21:13 AM - Request timed out. 7/24/2020 10:21:14 AM - Reply from 23.74.253.169: bytes=32 time=184ms TTL=53 7/24/2020 10:21:15 AM - Reply from 23.74.253.169: bytes=32 time=179ms TTL=53 7/24/2020 10:21:16 AM - Reply from 23.74.253.169: bytes=32 time=202ms TTL=53 7/24/2020 10:21:21 AM - Request timed out. 7/24/2020 10:21:26 AM - Request timed out. 7/24/2020 10:21:27 AM - Reply from 23.74.253.169: bytes=32 time=174ms TTL=53 7/24/2020 10:21:28 AM - Reply from 23.74.253.169: bytes=32 time=169ms TTL=53 7/24/2020 10:21:29 AM - Reply from 23.74.253.169: bytes=32 time=171ms
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07-24-2020
01:21 PM
1 Kudo
Thank you all for your replys .. makes me think I'm not crazy. There must be a reason Its only at certain times!! It has occurred even when I directly connect my PC to the router , and bypass any Wifi or direct wire connections from my house so it's not any load I produce.. Going to call comcast today see if I can get a service guy to come over durring one of these times , (take a vacation day on that day from my job I guess) .
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07-21-2020
01:45 PM
1 Kudo
Does comcast review these forums at all ...Can anyone help? I Attached a ping log I ran for 24hours ... (deleted some rows to reduce size to fit here .. Pinging comcast.net
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07-08-2020
08:40 PM
2 Kudos
New errors in todays log that have not seen or noticed before.. Outage this time inclueded a Solid 15 min at about 5pm.. but taht didn't show here onr on Outage map... Comcast Please Help!
07/08/2020 16:25 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;C.... 07/08/2020 16:24 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;C.... 07/08/2020 16:23 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;C.... 07/08/2020 16:16 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;C.... 07/08/2020 16:16 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;C.... 07/08/2020 16:15 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;C.... 07/08/2020 16:15 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2.;C.... 07/08/2020 16:14 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;C.... 07/08/2020 16:14 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;C.... 07/08/2020 16:14 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;C.... 07/08/2020 16:10 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;C.... 07/08/2020 16:10 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;C.... 07/08/2020 16:09 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;C.... 07/08/2020 16:08 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;C.... 07/08/2020 16:08 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;C.... 07/08/2020 16:07 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;C.... 07/08/2020 16:06 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;C.... 07/08/2020 16:04 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;C.... 07/08/2020 16:02 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;C.... 07/08/2020 16:02 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;C.... 07/08/2020 16:02 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;C.... 07/08/2020 15:08 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;C.... 07/08/2020 15:07 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;C.... 07/08/2020 15:07 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;C.... 07/08/2020 10:37 2436694061 5 "Dynamic Range Window violation" 07/08/2020 10:37 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;C.... 07/08/2020 10:37 2436694061 5 "Dynamic Range Window violation" 07/08/2020 10:37 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;C.... 07/08/2020 10:35 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;C.... 07/08/2020 09:51 2436694061 5 "Dynamic Range Window violation" 07/08/2020 09:51 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;C.... 07/08/2020 09:49 2436694061 5 "Dynamic Range Window violation" 07/08/2020 09:49 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;C.... 07/08/2020 09:49 2436694061 5 "Dynamic Range Window violation" 07/08/2020 09:49 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;C.... 07/08/2020 09:49 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;C.... 07/08/2020 09:49 2436694061 5 "Dynamic Range Window violation" 07/08/2020 09:49 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;C.... 07/08/2020 09:47 2436694061 5 "Dynamic Range Window violation" 07/08/2020 09:47 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;C.... 07/08/2020 09:45 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;C.... 07/08/2020 09:32 2436694061 5 "Dynamic Range Window violation" 07/08/2020 09:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;C.... 07/08/2020 09:32 2436694061 5 "Dynamic Range Window violation" 07/08/2020 09:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;C.... 07/08/2020 09:32 2436694061 5 "Dynamic Range Window violation" 07/08/2020 09:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;C.... 07/08/2020 09:32 2436694061 5 "Dynamic Range Window violation" 07/08/2020 09:32 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;C.... 07/08/2020 09:31 2436694061 5 "Dynamic Range Window violation"
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07-08-2020
10:57 AM
Thanks!..Yeah what gets me is that it has specific times every day that it happens for me ...and gets better then worse again , but never goes away .
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07-07-2020
03:59 PM
1 Kudo
Hello,
After dealing with this over several weeks , which included several contact by phone & IM with Xfinity support. I thought I'd try here. The issue seems to occur mainly durring specfic times of day (currently around 9-11am , and again in afternoon from 4-7pm) . The outages last anywhere from brief 1 ping lost to 10 minutes.. of complete outage.. They occur repeatedly within those windows, making my work from home extreemly difficult at those times. The steps I have tried include the following (multiple times for each):
- Checked all connections as tight..etc
- Watched the video for gigabit issues
- Restart Modem SB8200, manually and via comcast app
- Disconnect router , & connecting directly to Desktop pc
- Have comcast test connection while the issues were occurring
- Push Factory reset button on Modem SB8200 (*see far below note)
- noted Modem is seening Numerous Uncorrectables
- After factory reset, Corrected/Uncorrectables stay at 0 until I start seeing connectivity issues then they spike as below.
PLEASE HELP , has been going on for months 🙂
Numerous Uncorrectables
* The one instance I hit the factory Reset durring an episode I got the following in the Event log, subsequent resets and restarts have shown nothing .
7/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=.... 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=.... 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=.... 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=.... 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=.... 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=.... 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=.... 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=.... 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=.... 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=.... 07/07/2020 10:55 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=.... 07/07/2020 10:55 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=.... 01/01/1970 00:01 2436694066 6 "Honoring MDD; IP provisioning mode = IPv6" 01/01/1970 00:01 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=.... 01/01/1970 00:01 84020200 5 "Lost MDD Timeout;CM-MAC=.... 01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=.... 01/01/1970 00:01 84020200 5 "Lost MDD Timeout;CM-MAC=.... 01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=....
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07-07-2020
02:39 PM
Are you still getting this ... I have similar issues resulting in Intermittant drops. But seem to be always the same time of day 9-11am and 4-7pm have same modem , and see the same large #of Uncorrectables.
Rebooting modem, factory reset, removing router from eqaution.. all have no effect . Several calls to support but to no avail. no solution found. PLEASE HELP if you got this resolved .
Many thanks!!
PS .. also After Factory rest my modem event log shows :
7/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation" 07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 07/07/2020 10:55 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 07/07/2020 10:55 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:01 2436694066 6 "Honoring MDD; IP provisioning mode = IPv6" 01/01/1970 00:01 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:01 84020200 5 "Lost MDD Timeout;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:01 84020200 5 "Lost MDD Timeout;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
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