About lcarydenver

we had this happen to one box (XG1) night before last.  Issue was resolved after restarting it which took a bit longer than usual.   Xfinity button - Settings (gear icon at far right) - Device Settings - Power - Restart (very bottom) then Restart to confirm.   know it is just workaround but solved here ... good luck! ... View more

This is a horrible design change. Clearly, this was done without even relying on quality functional req’s because - - Now must CONSTANTLY LOOK Right, Left, Right, Left, then more nav steps to change to upcoming etc.!!! - MANY DO NOT SHOW ORIG AIR DATE ANYMORE UNDER AVAILABLE!! - MANY DO DOES NOT SHOW AIR TIME ANYMORE ON UPCOMING!! - UPCOMING SORTED BY AIR DATE VS SEASON??? - No way to easily get to additional air times for episodes! - Navigation in between list & top menu IS YET AGAIN DIFFERENT THAN OTHER AREAS! - Readability is far worse! On right, most episode titles incomplete, gray on black, - JUST ONE MORE REASON TO DROP XFINITY TV! We pay many $ for this service, plenty of bugs go unsolved while stuff like this is forced in rather than improving functionality, ie sort by options, now it is more labor intensive. - ... View more

Understand the probable root cause, concur with your thought there, But, it is duty of playback system to provide functional controls & since it is also likely that this is where variable insertion of ads etc is handled, hence also CC, all the mr reason the system should be expected to work by a proper playback duration/end time. Or at minimum, CC’s logic for skip should not use end point since so often wrong. Thanks for reply tho. Just wish CC had a proper avenue to submit defect reports. ... View more

Thanks for reply. My DVRs are older models, yes, but are fine recording on their own & should not need to upgrade, also lose lots of saved recordings thanks to CC convoluted “cloud backup”, just to use what used to work. Also experimented with splitting jobs between DVRs, behaves just the same, in fact jobs now are split this way. Will check on firmware, thx for that tip. ... View more

PS, see you asked to get full STB version details, for the two XG1s this is: MX0011AN_3.11p2s3_PROD_sey Thx, ... View more

Bit noted in above already but ... should have 12 tuners between 2 XG1s, 3rd TV is non-tuner box so 12 - 3 for all viewing live = 9. I was able to confirm that each XG1 can use up to 6 tuners each, and that at same time system will refuse to extend more jobs (hard cap of 4 concurrent), I think this is specific to either shared auto-extend logic or some odd config issue specific to only there, and not seen before mid 2018 as used autopad, orig via CC Labs option, since moved to X1 in fall 2016 or so. BTW, 2 XG1s are Arris/Moto MX011ANMs. 3rd box is non-tuner, think pace xiii3. Thx. @Rustyben wrote: @lcarydenver wrote: The system will only apply autopad (or time added via recording options-start/end time) when the total concurrent recording sessions are 4 or less. This is not actual capacity driven nor varying at all. We have 2 XG1s (+1 non tuner box), hence 12 tuners, 9 if all TVs viewing live. Yet this max 4 is constant & only for adding time features, ie autopad & recording options-add to start/end time. I confirmed we can use more tuners otherwise & it is not due to live record (local HW dependent) cause. In fact, also confirmed it is not due to which HW the jobs were set up on, as CC answered via chat & call last yr even though then we could not see where jobs sat in this “any-room” design. Now that recent version offers filter by box, can be very sure this idea of manually load balancing between DVRs also does not work. This essentially limits us to avg of 2 per hour whenever chance for back to back before or after shows too, due to peak tuner use as ending shows + starting shows overlap for few minutes. Meaning ... pretty much a possibility every prime time night, let alone add in fall sports also going on & this is not cutting it here. This is a BUG. There is no workaround. Used to work, now this & old way via record options are both broken. Needs to be fixed, just have no luck so far via CC so posting here with fingers crossed someone knows more on this. Thx. how many set top boxes do you have? what versions of x1 dvrs? (voice 'about' and reply with rest of line after 'STB version'). some dvrs only have 5 tuners and depending on your other companion devices you may not have all tuners available. for the companions do same voice remote. someone here can give advice on how to proceed to get the maximum number of tuners available to record channels at the same time. Thx, ... View more