About rcrocombe

For everybody on this thread - do you have all your e-mails back?  (I do, and it would be nice to know that everybody else is OK as well!) ... View more

It's really no mystery why compnies (e.g., Wells Fargo, Bank of America) are disliked.  So why do companies persist with behaviors that make them disliked, instead of fixing them?     Bad reputation: America’s Top 20 most-hated companies https://www.usatoday.com/story/money/business/2018/02/01/bad-reputation-americas-top-20-most-hated-companies/1058718001/   A company can live or die by its reputation. Year after year, the vast majority of familiar companies and brands maintain — or build — their bond with the American consumer by offering dependable products and services and by cultivating a clean image. Maintaining the public’s confidence is not a foregone conclusion. A single misstep — such as a price hike or tone-deaf tweet — can be enough to keep corporate public relations departments scrambling. In other cases, corporate blunders rise above the threshold of an honest mistake. Public perceptions of an internal scandal, a toxic work environment, lax security, or unethical business practices can be enough to garner disdain from a large segment of American consumers — and in recent months there was no shortage of such revelations in the business world. Reviewing a range of information, including major news events from the last year, customer survey results from the American Customer Satisfaction Index, employee reviews on Glassdoor, as well as our own annual customer satisfaction survey,   24/7 Wall St.   identified America’s most hated companies.   15. Comcast The industries in which Comcast works – internet service, subscription television service, and fixed-line telephone service – are hotbeds for customer dissatisfaction. Yet Comcast does even worse than its competitors. On the American Customer Satisfaction Index, consumers rate Comcast just 60 out of 100 for its internet service, 58 out of 100 for its subscription television service, and 65 out of 100 for its fixed-line telephone service — lower than the industry averages of 64, 64, and 70, respectively. Comcast’s poor standing is not a recent development. The company was rated America’s most hated last year, based on similar metrics. Some 47% of customers who responded to 24/7 Wall St. and Zogby’s customer satisfaction survey reported a negative experience with the company – the largest share among all companies considered. The company was forced to pay a $2.3 million fine in 2016 over allegations that it charged customers for unauthorized services and equipment. ... View more

I sent an email to ecare@comcast.net and to Karinshak's address, as suggested earlier in the thread.  I did get a call back yesterday, and this e-mail today:   Hello Mr. _____,   My name is Ciera with the Office of Tom Karinshak and I will be addressing your concerns today. I understand that you have been having an issue with your emails, like many other customers. I sincerely apologize for the frustration and inconvenience that this experience has caused you. I would feel the same if I were in your position.   I apologize that the Agent you worked with previously was unaware of the ongoing missing email issue. I do show that this issue was reported to our Technicians the morning of  February 15, 2019. This is a national outage, and our Technicians are investigating the cause, and working diligently on a resolution. The ticket for the outage shows the outage should be resolved today, however, this is just an estimate, and it is not guaranteed to be resolved today.   If you have additional questions or concerns, please respond back directly to this email. I appreciate you reaching out to the Office of Tom Karinshak. Thank you for being part of the Comcast family!   Sincerely,   Ciera H.   Office of Tom Karinshak ... View more

In Outlook, I had to manually restore all of the subfolders, using 'Folders/IMAP folders' and that dialog box.  So now I have a pretty good .pst file backup! ... View more

Some progress - the files and folders have been restored when viewed using the Xfinity site on a PC, and also on an iPhone.  However, they are not visible using Outlook or Windows Mail (and they were before all this started).  I was going to follow the suggestion of backing it all up to a .pst file in Outlook.  Ah well, I'll wait a little longer and see if anythinmg changes. ... View more

Well, I had a call back from Comcast, and they now say that it should be fixed by tomorrow afternoon (!), and that it's a server problem, not a security breach.  I pointed out that they should have been, and still need to be, much more proactive in their communications, both internally and externally. BTW, I wasn't offered any compensation.   ... View more

In can send and receive e-mails from my Comcast account.  But still no joy on restoring all the lost e-mails.  I was promised 'escalation' and a 'call back' last night, but haven't heard anything yet.... ... View more

I went on the chat line and the person there clearly knew nothing about it.  So I pointed him to this forum.  The response was 'Have I checked my spam folder, etc.' Pretty useless customer support! ... View more

Boston, MA area.  Still no change - receiving new e-mails, but all the older ones have disappeared. ... View more

10:30 pm and still the same..... ... View more

4pm and no change - any updates from Comcast or anybody else on this thread? ... View more

99% of my e-mails have disappeared, no matter what device (PC, phone) I try to access my account. ... View more