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About tdbnbr
since
02-10-2009
08-23-2019
tdbnbr
Contributor
33
Posts
4
Kudos
2
Solutions
10-16-2015
11:01 PM
I have a remote control model # XR11 (the X1 voice controller). One of the features i like about it is that it lights up when you move it or touch it. But tonight, it lit up...and it won't UN light. Or whatver the term is. The lighting on the remote won't go off.
It wouldn't bother me except i'm afraid it might prematurely run the batteries down. Any ideas what happened?
And yes, i took the batteries out to 'power it down' and reinstalled them. Still lit full time.
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02-26-2015
09:47 AM
I have a Comcast tech out here right now and he doesnt know how or why these phantom recordings have shown up. He went into a menu (i believe Priorities, under recordings...i'm not sure as ive had this thing for a week) and found DOZENS of seemingly random scheduled recordings on my box. His only solution, and rightfully so, is to wipe the hard drive clean of all the programming on the main DVR as well as the other 3 set top boxes. I simply have to reset my scheduling stuff. Not a big deal really. I just hope it works. I do not ever want to see 100 episodes of Roseanne again on my DVR.
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02-25-2015
10:29 PM
Hey Neal...i have a technician coming out tomorrow morning (weather permitting) to look at my X1 DVR. So I see on other threads more people complaining about losing their recording setttings and finding these phantom recordings on their machines for shows they never scheduled.. Any idea what could be causing this? Thanks again for getting tech on my problem.
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02-25-2015
05:21 PM
That disconnect between the smartphone app, web acccess and the dvr itself is mystifying. There was a group of shows i recorded last week that seemingly disappeared. But - though they disappeared from the DVR, my wife saw they were still there when she accessed our comcast account from her iphone. When i called comcast, they showed it as saved in the cloud, but when i went to our account thru my computer, they weren't there. Unbelievable. Now, the reason i assumed the programming is stored on the individual DVR's is because even when you set a show to record through the comcast website....it will tell to it's 'Accessing your DVR' after you set the program. So while the actual content is stored in the cloud, the programming... i think ...is stored on your DVR. I have a comcast tech due here in the am to see what's up.
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02-25-2015
03:44 PM
There is a common thread here....all these problems are from new installations. Like, folks that have had the X1 service (and equipment) installed within the last few days. I am not sure about the technology here (someone more tech savvy can chime in) but if i understand these DVR's correctly, they have separate hard drives on them that store our individual programming....not just the shows themselves. So since we know these are all recycled boxes, i'm going to guess, again based on my understanding, that when these things went in to be 'refreshed', someone did not completely wipe the hard drives of the previous users programming.
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02-25-2015
03:37 PM
ANYTHING that you can do would be of help at this point Neal. The regular Comcast CSR's contend they have never heard of such a thing but if you look at my other posts and threads ive joined....there are several people with this problem. And it has happened in the last two days....just like my situation. Let me know what i should do from here.
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02-25-2015
08:25 AM
I posted two different messages yesterday with the same problem. Except my dvr had over 400 shows scheduled to record over the next few weeks. And also, my previous settings and recordings were gone. I called Comcast....they offered the same scripted answers.... 1) let me send a signal. 2) reboot the dvr. 3) i can schedule a tech to come out. Good grief....really!??! Like i said, posted twice here looking for help and i got a couple of responses the most useful was to 'change my log in info'. And another fellow also had the same thing happen yesterday...lost his settings and random shows popped up in his recordings that he never asked for. So after cleaning up the DVR last night. I get up this morning....more phantom shows have popped up on my scheduled menu this morning. And they were not there last night. This has gone from frustrating to irritating to infuriating quickly.
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02-24-2015
06:02 PM
I posted this in a section that may not have been appropriate and have not gotten much helpful response....so here goes again.... I came home and found dvr recordings that neither my wife nor i ever recorded. or scheduled. The DVR maxed out memory wise and now has 400+ future scheduled recordings of things like Everybody Loves Raymond and Roseanne reruns. It is recording tons of junk, on multiple channels....none of which we set. And just as bad, all of our stored recordings are all gone. And our scheduled recordings (like 6 shows) are no longer showing up to be recorded. Calling Comcast now obviously... but has anyone else seen what appears to be a hijacked DVR??? Has the DVR gone bad or has someone logged on to our account online and done this? Comcast since responded - they have no idea what happened. Further....they show some old Parks and Rec episodes that we actually did record ...but they aren't on my DVR anymore. Nor are they showing online thru Comcast's website. Also, the main 'scheduled' recordings menu on the dvr shows none of the shows we originally set to record but when you go to the individual show listings by episode....it will list that show as being scheduled to record. I then RE set the recording...and it now appears on the main menu. This is an X1 dvr that we have had for less than a week.
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