UPDATE - A couple hours since I posted my first reply. I went to a Comcast store, swapped out my gateway unit for a new one, set it up, reconnected to pods via the app and Voila!. They connected on the first go. Go figure!
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Am having same issue with my 3 pods. Installed them 6 days ago and they handled the weak wifi spots in my house. Pods went offline early in the day yesterday and was able to reconnect via the app. Then they went down again a few hours later and was not able to reconnect via the app. Did some of the same things previous respondents did in terms of removing pods from network and then starting the connection process from scratch. Did both a power down reset of the gateway and an Xfinity tech support reset and that did not work. Called tech support and got transferred from "normal" tech support to a different person in a supposedly higher tier tech support division. After trying some things, that higher tier tech support person told me this issue with the pods was ongoing for numerous users and was being investigated by their engineering dept. Once a solution was found I would be contacted by email. While the guy was very polite and courteous, I am not holding my breath for a solution anytime soon. This whole pod thing also seems to coincide with relatively frequent drops in the gateway wifi signal that requires power reboots several times a day. Going to swap out the gateway today. If I can get the gateway stable then maybe I may explore using the Orbi mesh system though that could present complications (Bridge mode, . The Pods seem like a low visibility, easy solution....if they freepin worked.
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